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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist in Charlotte - **Company:** Energy Jobline - **Location:** Charlotte, NC, United States (Remote available) - **Salary:** $37,440.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Issue Tracking Systems, Software Configuration Management - **Published:** October 4, 2026 - **Apply:** https://www.energyjobline.com/job/technical-support-specialist-charlotte-31850334 ## About the Role * High school diploma or equivalent * Strong verbal and written communication skills * Excellent listening, critical thinking, and problem-solving abilities * Ability to learn new systems, products, and technologies quickly * Strong attention to detail and documentation skills * Ability to manage multiple tasks in a fast-paced environment * Demonstrated reliability, consistent attendance, and adherence to assigned schedules * Ability to follow documented troubleshooting processes and support procedures * Positive, professional, and customer-focused attitude * Receptive to coaching, feedback, and continuous improvement * One year of technical support, help desk, call center, or customer service experience but not required. * Experience using ticketing systems Work Environment * Inbound customer support environment, * Ability to remain seated and work at a computer workstation for extended periods * Ability to use a computer, telephone, and multiple software applications simultaneously * Ability to view and evaluate video footage on a computer monitor * Ability to communicate effectively by phone and electronic communications ## Description Velocitor Solutions is seeking customer-focused individuals who enjoy helping people solve problems. As a Technical Support Specialist, you will assist customers and end users through phone, email, and ticket-based support., As a Technical Support Specialist, you will serve as the primary point of contact for customers requiring technical assistance, troubleshooting, product support, vehicle safety event review, and issue resolution. Success in this role requires strong customer service skills, attention to detail, curiosity, the ability to learn new technology quickly, and the discipline to follow documented troubleshooting processes while accurately diagnosing and resolving customer issues. What You'll Do * Answer inbound customer phone calls and respond to email support requests * Review video footage associated with vehicle safety events, including seat belt violations, rolling stops, speeding, harsh braking, and other driving behavior alerts, and accurately determine event validity based on established guidelines. * Assist customers with product questions and basic technical troubleshooting * Help customers with device setup and software configuration * Process warranty, repair, and replacement requests * Create and update support tickets with accurate and detailed notes * Follow established troubleshooting procedures and support documentation * Escalate complex issues to senior technical staff when appropriate * Provide customers with status updates and follow-up communication * Contribute to internal knowledge base articles and team resources * Meet quality, productivity, and customer service expectations * Continuously develop product knowledge and technical skills * Perform other duties and responsibilities as assigned to support departmental and business operations., * No travel required * Primarily desk-based work * This position is primarily onsite. Employees are expected to work from the assigned office location during scheduled shifts. Remote work is not routinely available. Scheduling Our support team provides coverage 24 hours a day, 7 days a week. * Assigned schedules may include evenings, weekends, or holidays * Schedules are established based on business needs * Shift assignments are communicated in advance whenever possible Why Join Velocitor? * Structured onboarding and training program designed to help you succeed from day one * Weekly or bi-weekly coaching sessions focused on skill development, performance improvement, and career growth * Monthly performance reviews with clear feedback, goal setting, and development planning ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Digital Quality & Trust: The Quality Tree Framework for Responsible AI & Software](https://www.wearedevelopers.com/videos/2015-digital-quality-trust-the-quality-tree-framework-for-responsible-ai-software) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)