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# Help Desk Technician

- **Company:** Lids Inc.
- **Location:** Indianapolis, IN, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Issue Tracking Systems, Information Technology Operations, Networking Basics, Peripherals, Computerised Systems, Computer Equipment, Information Technology
- **Published:** October 4, 2026
- **Apply:** https://www.careerjet.com/job/usa8da314e8088e1a15dd22f9de2c1acf3/eaa

## About the Role

Job Required Knowledge and Skills * Minimum two years of experience providing Help Desk support in a mid-sized or enterprise environment.

 * Strong interpersonal, communication, and customer service skills.
 * Demonstrated problem-solving ability and technical troubleshooting skills.
 * In-depth knowledge of computer systems, networking fundamentals, and mobile devices.
 * IT-related degree or equivalent experience providing technical support.
 * Familiarity with retail point-of-sale systems.

Preferred Job Required Knowledge and Skills * Ability to work effectively in a fast-paced environment with shifting priorities.

 * Positive, solution-oriented mindset with strong attention to detail.
 * Excellent written and verbal communication skills.

Physical Demands & Requirements

 * Ability to constantly sit at a desk in a sedentary work environment.
 * Ability to frequently communicate clearly and effectively, both verbally and in writing.
 * Ability to view electronic/written materials and adjust focus when needed.
 * Ability to frequently use a computer, keyboard, mouse, and other standard office equipment.
 * Ability to occasionally stand and walk throughout the office.
 * Ability to occasionally lift or move items up to 15 pounds.
 * Ability to occasionally present information to small and large groups, including team members and leadership.
 * The noise level in the work environment is usually moderate., Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role

## Description

Position Summary Under general direction, the Help Desk Technician performs a variety of computer systems administration and technical support tasks across the organization. This role supports PC hardware, operating systems, software applications, peripherals, and point-of-sale devices. The Help Desk Technician analyzes, documents, tests, troubleshoots, and resolves technical issues while working closely with users, vendors, and internal teams to restore service and identify root causes. Strong written and verbal communication skills and the ability to provide professional, timely support are essential.
Principal Duties and Responsibilities * Provide technical support to retail stores and corporate/field employees for IT and point-of-sale equipment.

 * Investigate, troubleshoot, and resolve real-time issues reported to the Help Desk using various diagnostic techniques.
 * Understand company processes and procedures to effectively support systems across the enterprise.
 * Provide prompt, thorough, and courteous support for all reported issues.
 * Document incidents, resolutions, and updates in the ticketing system.
 * Communicate technical information clearly to non-technical users.
 * Complete and close assigned Help Desk tickets within defined service levels.
 * Provide regular status updates to the Manager of IT Operations.
 * Maintain availability for hybrid scheduling and occasional evening or weekend support as needed., Notice to Applicants In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records.
Need Accessibility Assistance? Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.