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# IT Desktop Support Technician II

- **Company:** Bergaila Companies
- **Location:** Manvel, TX, United States
- **Experience:** Experienced
- **Salary:** $72,800.0 - $81,120.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Cisco Routers, Virtual Private Networks (VPN), Windows Servers, Wide Area Networks, Wireless Networks, Computer Equipment, Cisco
- **Published:** October 4, 2026
- **Apply:** https://www.dice.com/job-detail/dbe96422-db08-4aa0-8879-9e2e3ff07044

## About the Role

* At least 2 years of relevant IT support experience, preferably in the Oil and Gas sector.
 * Proficiency with PC hardware, LAN, WAN, VPNs, and wireless networks (Cisco preferred).
 * Hands-on experience with Server 2019, Cisco routers, switches, and mobile device setup.
 * Ability to troubleshoot Microsoft Windows 10/11 and standard business applications.
 * Strong communication skills and a customer-focused attitude.
 * Able to lift at least 50 lbs and work a flexible schedule, including after-hours support.
 * U.S. citizen or legal U.S. resident, with a reliable vehicle and a clean driving record.

Nice-to-Have Certifications & Skills

 * A+, Net+, MCP, MCDST, or HDI Desktop Field Support Technician certification.
 * Familiarity with ITSM software like BMC Remedy.
 * Experience working with HP printers and web-based solutions.

## Description

Join a dynamic team dedicated to supporting critical infrastructure across the Manvel, TX area! As an IT Desktop Support Technician II, you'll be the go-to expert ensuring our field operations run smoothly-making a real impact by maintaining essential technology and empowering our teams to succeed., This role offers an exciting opportunity to blend technical expertise with everyday problem-solving. You'll be responsible for supporting hardware and software at various field locations, managing IT issues, and assisting in technology upgrades-all while traveling up to 80% within a 100-mile radius of Manvel. With a focus on growth, this contract position has the potential to become permanent, offering stability and additional opportunities to develop your skills in a vital sector.

What You Will Do

 * Be the primary point of contact for IT support at assigned sites, owning issues from start to resolution.
 * Support and troubleshoot desktops, laptops, printers, and associated peripherals running Windows 10/11.
 * Respond to inquiries via phone and email, working directly with end-users to resolve issues quickly and effectively.
 * Assist in the rollout of hardware and software upgrades, testing new solutions, and supporting IT initiatives.
 * Maintain an accurate inventory of PCs and accessories, promoting IT standards.
 * Provide IT training and follow-up to ensure user satisfaction.
 * Document resolutions and update knowledge bases for ongoing support.
 * Travel frequently to field locations, providing support and ensuring technology functions optimally.