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# User Support Specialist

- **Company:** Treasure Island, LLC
- **Location:** Las Vegas, NV, United States
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Domain Name System (DNS), HP Thin Clients, Issue Tracking Systems, Microsoft Office, Network Architecture, Software Configuration Management, System Software, Tablet Computers
- **Published:** October 4, 2026
- **Apply:** https://www.careerjet.com/job/us66b3657096b659afa5f7c2441d0e71dd/eaa

## About the Role

* Must have at least one year of experience as Computer Support Technician. Casino industry preferred, but not required.
 * High School Diploma or equivalent
 * Attending or completion of an accredited Computer Technical degree desired
 * Must be skilled in configuration/troubleshooting & working knowledge of Microsoft Windows OS(Current Versions)
 * Basic network installation (Jack Activation, cross connecting, cable termination, closet punch-downs, line toning, etc.)
 * Basic Knowledge of Active Directory & DNS
 * Experience in working with Microsoft Office Products (Current Versions)
 * Experience with configuring & troubleshooting Smart Phones & Tablets
 * Upgrade/diagnose/repair components related to a PC & POS Devices (Printers, Scanners, Bar Code Readers)
 * Possess specific knowledge to Windows OS commands
 * Experience with installing and upgrading PC's hardware & software
 * Knowledge with Thin Clients
 * Ability to learn new technologies
 * Ability to work in a fast-paced multiple project environment on an independent basis and with minimal supervision.
 * Ability to lift and carry 50 pounds.
 * Communicate effectively in English, in both written and oral forms.
 * Must have interpersonal skills to deal effectively with all business contacts.
 * Maintain a professional, neat and well-groomed appearance
 * Work varied shifts, including weekends and holidays.

## Description

Specific functions:

 * Handle calls covering a large range of issues from hardware failures, to software configuration problems, user training, and general property emergencies related to IT
 * Actively work trouble ticketing queue ensuring that all issues are prioritized and resolved to customer's satisfaction
 * Assist in troubleshooting system software and hardware issues.
 * Understand customer dynamics and needs at all levels (end-user to executive)
 * Partner with other IT team members and vendors to resolve problem tickets
 * Support all end user devices
 * Troubleshoot Network Infrastructure
 * Required to follow a IT escalation Policy & Procedures
 * Maintain documentation and knowledge base, along with general training of other IT staff and end users where appropriate.
 * Strongly exhibit good customer services skills
 * Perform other duties as deemed necessary for the success of the department., MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force / Space team at Nellis AFB. The Computer User Support Specialist's primary func…
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