> Markdown version of [/jobs/ext/3583261-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/3583261-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** San Jose/evergreen Community College District
- **Location:** San Jose, CA, United States
- **Experience:** Experienced
- **Salary:** $73,611.0
- **Contract:** Temporary contract
- **Skills:** Access Network, Computer Maintenance, Databases, Desktop Computing, Remote Access Technology, Cloud Services, Information Technology
- **Published:** October 4, 2026
- **Apply:** http://hbcu.com/cgi-bin/jobs/searchJobs.cgi?job_id=35260837

## About the Role

1. Desktop Computers, Computer Repair, and Technical Support skills
2. Experience in Troubleshooting by phone
3. Excellent communication, written and customer service skills
4. Ability to work independently and collaboratively
5. Prior experience in an educational environment is a plus
6. Relevant certifications such as CompTIA A+, Network+ are beneficial, 1. Associate's degree in Computer Science or related field.
2. Two years of experience increasingly responsible experience performing help desk operation function or related activities.

## Description

The Help Desk Technician reports to the Supervisor of Help Desk and Reprographics. The work schedule is 12 months per year; 40 hours per week; Monday - Friday; 8:00 a.m. - 5:00 p.m.

The Help Desk Technician will provide technical support to faculty, staff, and students, address and troubleshoot desktop computer issues, and perform computer repairs. This role will also involve managing help desk support tickets and ensuring timely resolution of technical problems., 7. Provide first level technology support for users and assist with problem resolution in technical areas such as computers, printers, video, software, audio-visual, WebAdvisor, ERP system, phones, network access, wireless, mobile devices, password resets, online courses, security, cloud services, etc.

8. Respond to user questions and inquiries in a timely manner through telephone, e-mail, text, social media, oral and written forms of communication, demonstration, remote access to computer, and devices to assist users with disabilities.
9. Use the Help Desk tracking software to log, assign, and track all support tickets.
10. Monitor the tracking software to ensure that open tickets assigned to Help Desk Technicians are resolved and closed in a timely manner.
11. Maintain the tracking database to ensure data is accurately entered. Prepare reports for management as scheduled or as needed.
12. Monitor and manage the Help Desk voicemail, email, social media and other forms of communication.


## Related Videos

- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol)
- [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data)
- [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)