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# IT Tech & Sim Support Specialist

- **Company:** Chamberlain University
- **Location:** White House, TN, United States
- **Experience:** Starter
- **Salary:** $38,894.0 - $68,341.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Computer Networks, Desktop Computing, IP Pbx, Microsoft Operating Systems, Server Supported Gaming, Enterprise Software Applications, Laptops
- **Published:** October 4, 2026
- **Apply:** https://www.careerjet.com/job/us8c4c09f06cbf21c2d2ea76418c1c6e85/eaa

## About the Role

* Associate's Degree in a technical field Preferred
 * 2 years' experience with desktop support or in a help desk Required and
 * 2 years' experience with Microsoft Active Directory in a large network environment Required and
 * Entry level experience with networking, data, and voice systems. Required and
 * Experience with classroom equipment Preferred
 * Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
 * Advanced PC troubleshooting skills.
 * Good working knowledge with Hardware/Software installation in a network environment.
 * Knowledge of printer troubleshooting and repair.
 * This position may require occasional evening and weekend work.
 * Ability to lift up to 50 lbs.
 * Must achieve Covista SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and
 * MCP and A+ certification Preferred

## Description

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.
Responsibilities

 * IT Support:

 * Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.

 * Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.

 * Builds images and software packages to deploy.

 * Assists Student Workers and Support Tech I with Student Help Desk support issues.

 * Assists in the supervision of Student Workers and/or temporary workers.

 * Ensures lab equipment is meeting the requirements of the Academic delivery.

 * Assists in maintaining lab security of equipment and software at all sites.

 * Assists with network, sever, and telecommunication support.

 * Follows standard operating guides and ensures compliance.

 * Participates in training and evaluative sessions and recommends methods to improve lab environments.

 * Performs troubleshooting and support functions for staff, students, and faculty.

 * Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)

 * SimCare Support

 * The Specialist III is required to provide an intermediate level of support to the SimCare Center

 * Requires approximately 10 hours per week

 * Respond to requests, service calls and equipment setup assistance on short notice.

 * Attend and support all Simlab on-site training, webinars and conferences.

 * Ensure all equipment is setup and is in good working order.

 * Should be able to provide intermediate level of support for the following:

 * SIMLABS:

 * SAM II Model, Computer and Sim Scopes.

 * Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.

 * Podium PCs (2) and Projectors (2).

 * WOW Carts and laptops. (4)

 * Prep Area:

 * Medsure dispense cart and computer.

 * Control Room /Simbay:

 * Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.

 * Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.

 * Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).

 * Laerdal SimMan 3G, laptop, software updates and daily operations.

 * Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.

 * Briefing Rooms:

 * Computers/LCD display/AV and Conference equipment.

 * Learning Space Website/Server Support.

 * Nurses Station:

 * Computer and Network Printer

 * Miscellaneous:

 * Setup for training sessions with conference phone as needed.

 * Perform support tasks for classroom and lab equipment.

 * Completes other duties as assigned.

 * Performs other duties as assigned

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