> Markdown version of [/jobs/ext/3584427-application-production-support-analyst-i](https://www.wearedevelopers.com/jobs/ext/3584427-application-production-support-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Production Support Analyst I - **Company:** Brown Brothers Harriman & Co. - **Location:** Jersey City, NJ, United States - **Experience:** Starter - **Salary:** $85,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, Data Centers, Linux, PC Tools, Job Scheduling, Mainframes, Microsoft Office, Software Tools, Information Technology - **Published:** October 4, 2026 - **Apply:** https://bbh.wd5.myworkdayjobs.com/BBH/job/Jersey-City/Application-Production-Support-Analyst-I_73024 ## About the Role * Available to work occasional overtime and some holidays * Basic understanding of mainframe and distributed software tools * Capability to perform first level support for Linux and Windows platforms * Knowledge of standard desktop tools, such as Microsoft Office suite including Microsoft Outlook. * Experience with mainframe and/or distributed scheduling concepts is a plus. * Motivated individual interested in working with other IT teams * Demonstrate customer service skills when performing second level phone support of desktop, application and security needs * Experience in an ITIL environment preferred * Strong verbal and written communication skills - Fluency in English * Experience meeting deadlines and service deliverables * Ability to multi-task in a fast-paced environment * Strong organization and prioritization skills * Ability to effectively communicate technical concepts to non-technical colleagues * Flexibility, adaptability and willingness to learn both new and existing technology * One of the Following: + BA/BS Information Technology, +1- 3 years' relevant experience preferred + Will consider Entry Level candidates with a BA/BS in Information Technology with sufficient relevant coursework, that demonstrate a high level of technical knowledge and aptitude. + H.S. + equivalent experience ## Description The Application Production Support Analyst will assist in the monitoring and handling of all BBH distributed and mainframe platforms. The candidate will learn and utilize a broad range of skills in support of various IT disciplines. Candidate will perform a variety of tasks including system operations, first level help desk support and first level infrastructure/ application support. The employee will utilize their communications skills in effectively documenting incidents and provide timely updates to Sr. Management. This is a fast paced environment with frequent interactions with Business and Application teams. Candidate will also participate in small to medium size projects in support of the department objectives., * Perform first level support responsibilities for various platforms (Windows, Linux, Mainframe) * Handle both Mainframe and Distributed job scheduling responsibilities. * Manage production activities via various mainframe and distributed tools. Initiate corrective actions in a professional and timely manner when applicable. * Provide second level phone support for a variety of desktop, application, security and data accessibility incidents/requests. * Perform Incident Management responsibilities, including the managing of the incident tickets, collaborating with support teams, effective communication of issues and detailed documentation of events. * Manage the distributed scheduler infrastructure and handle the application administration duties. Client/User Support: * Provide professional phone support to our global users and clients. * Monitor transmissions from business partners and follow contingency plans, as needed. * Serve as an escalation point for all system support teams. * Perform testing activities as required by the application developer teams. * Create detailed incident, problem and request documentation in support of the user/client needs. Maintenance: * Perform Data Center facilities management (Assets Mgmt, Change Mgmt, Security Administration) * Direct vendor maintenance activities for all BBH locations. * Continually help ensure that operational documentation, procedures and standards are developed and maintained. What We Offer: * To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance * Private medical care * Life Insurance * Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues. * Professional training and qualification support * Wellbeing Program * Online Social Fund benefit platform * Social, sport and integration events * Onboarding Program for new hires ## Related Videos - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Unlocking the Power of the Mainframe: Developing modern applications on z/OS](https://www.wearedevelopers.com/videos/764-unlocking-the-power-of-the-mainframe-developing-modern-applications-on-z-os) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)