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# ICT medewerker (overheid)

- **Company:** KersCo
- **Location:** Arnhem, Netherlands
- **Experience:** Experienced
- **Salary:** €2,800.0 - €3,500.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Software Engineering, Information Technology, Laptops
- **Published:** June 15, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=b32c126e8e889792

## About the Role

* Een MBO niveau 4 diploma in een relevante IT-richting
 * Minimaal 2 jaar ervaring op een IT-servicedesk
 * Ervaring met werkplekbeheer, hardware-uitgifte en AV-ondersteuning
 * ITIL-certificering is een pré (of bereid dit te behalen)
 * Je bent 36 uur per week beschikbaar, waarvan 80% op locatie
 * Je bent klantgericht, denkt in oplossingen en schakelt snel

## Description

Als IT Servicedeskmedewerker ben jij het eerste aanspreekpunt bij IT-gerelateerde vragen. Je helpt collega's op weg met hun werkplek, systemen en devices. Je beoordeelt meldingen en lost ze zelfstandig op, of schakelt de juiste specialist in. Samen zorgen jullie dat iedereen snel weer door kan.

* Registreren, prioriteren en afhandelen van IT-meldingen (balie, telefoon, ticketsysteem)
 * Beheren en uitgeven van laptops, smartphones en randapparatuur
 * Ondersteunen bij hard- en softwareproblemen (Windows, Teams, Outlook, printers)
 * Coördineren van leveringen en contact met leveranciers
 * Ondersteunen van nieuwe medewerkers met inrichting en uitleg van apparatuur
 * Meedenken over verbeteringen in de processen (bijv. ITIL)


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