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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EPIC Revenue Cycle IT Applications Manager - **Company:** Shepherd Center - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $133,000.0 - $183,000.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Health Informatics, Software Documentation, Information Systems, Epic Cadence, Integration Tests, Information Technology, Epic Prelude, Servicenow - **Published:** October 5, 2026 - **Apply:** https://www.jofdav.com/jobs/59987183-epic-revenue-cycle-it-applications-manager ## About the Role * Active Epic certification in at least one relevant Epic application required; multiple Epic certifications preferred. Examples may include Epic Cadence, Prelude, Benefits Engine, HIM Certs (Deficiency, Coding, ROI, etc) or another Epic RevCycle application., * Minimum of three years of progressive healthcare IT, Epic application, Revenue Cycle (patient access/registration, HIM, etc.) operations, integration, analytics, or related healthcare technology experience required; five or more years preferred. * Evidence of progressive leadership experience required, which may include formal management, team lead responsibilities, project leadership, mentoring, supervision, or equivalent experience. * Experience functioning as an Epic senior analyst, application lead, or similar IT applications role required. Preferred Qualifications * Prior experience managing or leading an Epic applications team. * Experience supporting one or more areas of Revenue Cycle applications and / or integrated Revenue Cycle workflows. * Experience in a hospital, rehabilitation, academic medical center, specialty care, or complex healthcare environment. * Experience with Epic upgrades, Nova Notes, integrated testing, change control, and optimization. * Multiple active Epic certifications preferred. * Experience with ServiceNow or similar IT service management tools. * Required Minimum Education Bachelor's degree in Allied Health, Information Technology, Computer Science, Healthcare Administration, or a related field required. ## Description Shepherd Center is seeking an experienced Epic Application Manager to lead Epic revenue cycle teams (Epic Patient Access/Registration, Scheduling/Cadence, HIM). This role is ideal for a collaborative Epic IT leader who enjoys developing people, partnering with operations, solving complex workflow challenges, and helping a mission-driven specialty hospital continue to optimize its EHR environment. This position requires both strong people leadership and advanced Epic application expertise. The manager provides team leadership while also functioning as a hands-on senior analyst, guiding and directly supporting design, build, testing, upgrades, issue resolution, production support, and ongoing optimization. The manager serves as a key bridge between Information Systems, Revenue Cycle operations, analysts, end users, our Community Connect partner, Epic representatives, and third-party vendors. The ideal candidate is an experienced Epic analyst or application leader who enjoys both leading people and staying close to the work. This is a player-coach role suited for someone who is comfortable balancing team management, hands-on build, project execution, production support, and operational partnership., Team Leadership & Staff Development * Lead and support the Epic Revenue Cycle (Patient Access, Scheduling, HIM) Applications team, fostering a positive, respectful, and accountable work environment. * Set clear expectations, priorities, goals, and regular touchpoints with team members. * Provide coaching, feedback, recognition, mentoring, and performance management. * Manage staffing plans, workload assignments, timekeeping, and on-call scheduling. * Serve as an escalation point for complex application, workflow, integration, and end-user issues. Epic Build, Configuration & Application Support * Prioritize system requests working with operational leaders - based on organizational needs, risk, urgency, and team capacity. * Perform / oversee complex Epic build, configuration, validation, testing, troubleshooting, optimization, and maintenance. * Lead and analyze workflow design, build decisions, integrated testing, issue resolution, and operational readiness. * Review and validate analyst build for quality, consistency, maintainability, and alignment with operational needs. * Implement approved system changes following change control processes. Epic Projects, Upgrades & Optimization * Lead and support cross-functional Epic projects, enhancements, and optimization efforts. * Participate in and oversee Epic upgrade activities, including Nova Notes, IRDs, SUs, RAs, build, testing, validation, deployment, and post-live support. * Perform application and integrated testing, document results, and coordinate issue resolution. * Provide senior-level analyst support for high-priority initiatives, production issues, and operational escalations. * Facilitate meetings with team members and stakeholders to review priorities, progress, risks, and upcoming work. Operational Partnership & Communication * Build strong relationships with Revenue Cycle leaders, operational partners, analysts, end users, super users, vendors, Epic, and Community Connect partners. * Translate technical concepts into clear, meaningful communication for operational, technical, and leadership audiences. * Collaborate across financial, clinical, ancillary, technical, and operational teams to improve system effectiveness. * Communicate project status, risks, issues, decisions, and resource needs clearly and timely. Compliance, Documentation & Support * Maintain knowledge of Revenue Cycle operations, regulatory requirements, Epic functionality, and industry best practices. * Develop and maintain system documentation, support materials, and knowledge base content. * Deliver customer service aligned with Shepherd Center's mission and pillars of excellence. * Perform other related duties as assigned.