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# End User Support Analyst - II

- **Company:** Indotronix Avani Group
- **Location:** Ashburn, VA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $91,520.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Agile Methodology, Data Analysis, Information Systems, JSON, Microsoft Dynamics, Pivot Tables, Standard Sql, Salesforce.Com, System Testing, Working Model 2D, Data Analytics, Data Management
- **Published:** October 5, 2026
- **Apply:** https://candidateportal.ceipal.com/job-details/RbSUSeHbI1fJd9DTBM5wSm6HwbbbCAWamZ4lQCSPZv0

## About the Role

5+ years in Data Governance, Sales Support/Operations, Master Data Management, or similar CRM-focused roles.

 - Direct experience supporting Verizon sales organizations.
 - Strong technical proficiency in Salesforce (SFDC) and Microsoft Dynamics, with proven track record in CRM migrations.
 - Executive-level communication skills and ability to influence and drive change among sales leadership.
 - In-depth understanding of business legal structures, corporate hierarchies, and account management.
 - Advanced skills using third-party data tools (Dun & Bradstreet, ZoomInfo).
 - Demonstrated excellence in system testing and UAT for CRM applications.
 - Exceptional attention to detail in all data entry, mapping, and validation tasks.

[Preferred Skills]

 - CRM certifications: Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate or Salesforce Administrator (ADM 201).
 - Advanced Excel skills (VLOOKUPs, Pivot Tables) or basic SQL for bulk data analysis and migration.
 - Background in Agile or formal project management methodologies.
 - Bachelor's degree in Business Administration, Information Systems, Data Analytics, or related field.

## Description

Join a high-impact team at Verizon as a Senior Sales Data Governance Analyst. In this strategic role, you will be the pivotal connection between Sales and IT, leading the transformation of our CRM landscape. You'll project-manage the migration of sales data and workflows from Salesforce (SFDC) to Microsoft Dynamics, ensuring seamless data integrity and empowering sales teams to operate with confidence. This is a unique, career-defining opportunity to drive business-critical change in a supportive, flexible, home-based environment., Lead and manage the end-to-end CRM migration from Salesforce to Microsoft Dynamics, guaranteeing data accuracy, seamless mapping, and minimal disruption to sales operations.

 - Advocate for sales teams by partnering with executive leaders to implement process improvements and drive user adoption of new systems and policies.
 - Review, research, and establish new Sales Account and NASP requests, maintaining data completeness and legal validity using internal and external tools.
 - Conduct thorough Customer Legal Entity (CLE) reviews and rigorous duplicate cleanups to ensure data uniqueness and compliance.
 - Prevent territory conflicts by cross-referencing accounts, verifying no overlaps with other sales teams or related business entities.
 - Utilize third-party datasets (Dun & Bradstreet, ZoomInfo, etc.) to validate prospect legitimacy, status, and accurate firmographics.
 - Collaborate with IT to review business requirements, test new GCH application features, and ensure all updates meet business needs through User Acceptance Testing (UAT).