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# Technical Support Engineer

- **Company:** Emplyfy
- **Location:** Saint Margarets, UK (Remote available)
- **Experience:** Expert
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Security Policy, Windows Servers, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Network Routers, Firewalls (Computer Science), Microsoft InTune, Information Technology
- **Published:** October 5, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5911189987

## About the Role

You should have a minimum of 5 years' relevant IT experience and be comfortable working across a broad technical environment, including:

 * Cyber Essentials and GDPR security standards, with hands-on implementation experience (mandatory).
 * Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory).
 * Intune, RMM technologies and telephone systems.
 * Installation and maintenance of networks, including switches, routers, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
 * Working alongside external suppliers and service providers to resolve technical matters.
 * Following established procedures and recognised IT best practices.
 * Windows Server 2016, 2019 and 2022, including Group Policy and security settings.
 * Azure administration and implementation.
 * Windows 10, Windows 11 and Mac systems.
 * Client-specific builds, imaging and deployment.
 * Strong communication skills and a customer-focused approach.
 * The ability to investigate and resolve technical problems with minimal supervision.
 * A collaborative and reliable approach to teamwork.

## Description

Our client is an established international high-tech organisation and fully-fledged Managed Service Provider supporting a diverse range of well-known businesses. They are seeking an experienced Technical Support Engineer who can provide dependable technical support while confidently handling hands-on work at customer locations.

This is a practical and varied position for someone who enjoys troubleshooting, working with different technologies and providing a high level of service to customers.

What You'll Be Doing

 * Take ownership of customer technical queries and provide appropriate support.
 * Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
 * Manage incoming support tickets and requests through the Service Desk platform.
 * Keep customers informed about progress and resolution times in accordance with SLAs.
 * Escalate serious or business-critical incidents when required.
 * Plan and manage daily priorities to ensure work is completed efficiently.
 * Monitor customer systems and environments and ensure their technology continues to support business requirements.
 * Install, configure, test, maintain and repair IT equipment and software.
 * Maintain clear records of technical activity, ticket updates and outstanding tasks.
 * Deal with urgent incidents both remotely and on-site.