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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Managed IT Services (MSP) Level 1 Technician - **Company:** TeamLogic IT - **Location:** Durham, NC, United States (Remote available) - **Contract:** Franchise - **Skills:** Microsoft Windows, Amazon Web Services, Antivirus Softwares, Apple Mac Systems, Application Firewall, Microsoft Azure, Business Software, Configuration Management, CompTIA Network+, Cyber Security, Information Systems, Data Security, Monitoring of Systems, Issue Tracking Systems, Microsoft Software, Network Configuration and Change Management, Cloud Services, Information Technology Security Auditing, Server Administration, Microsoft SharePoint, Software Configuration Management, Data Logging, Google Cloud, Documentation System, Information Technology, Firewall Services Module, Zendesk, Servicenow - **Published:** October 5, 2026 - **Apply:** https://www.careerbuilder.com/job-details/msp-tier-1-it-support-tech-not-remote-durham-nc--73764eb3-ce88-4bc8-99f9-cb5346a76739 ## About the Role * Education: A degree or diploma in Information Technology, Computer Science, or a related field. * Experience: Prior experience in an MSP or IT support environment, preferably servicing SMB clients. * Technical Skills: Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite). * Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous. * Problem-Solving: Strong analytical and troubleshooting skills with a keen attention to detail. * Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. * Customer Service: A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships. * Team Player: Ability to work effectively both independently and as part of a collaborative team. Preferred Additional Qualifications * Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms. * Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar. * Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint). * Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud. Work Environment This position primarily involves remote support with occasional on-site visits to client locations. The role demands a high level of adaptability and the ability to manage multiple tasks simultaneously. * Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients. * Collaborative and supportive team culture., Analysis Skills, Antivirus, Best Practices, Business Solutions, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Computer Science, Continuous Improvement, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Dental Insurance, Detail Oriented, Diploma of Information Technology (General), Documentation, Firewall Administration, Hardware Configuration Management, Hardware Installation, Health Insurance, Identify Issues, Incident Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Interpersonal Skills, MCP - Microsoft Certified Professional, Mac Operating System, Maintenance Services, Management of Information Systems/Technology (MIS), Microsoft Product Family, Microsoft Windows Operating System, Multitasking, Network Configuration Management, On Site Support, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, RMON, Reimbursement, Security Auditing, Security Monitoring, Service Delivery, Service Level Agreement (SLA), ServiceNow, Software Administration, Software Configuration Management, Software Installation, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Training/Teaching, Vision Plan, Writing Skills, ZenDesk ## Description We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to small to medium-sized businesses (SMBs). This role requires a proactive individual with a strong understanding of IT (hardware & software installation, maintenance, and support), exceptional problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with, so interpersonal and strong communication skills are required., * Technical Support: Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently. * System Maintenance: Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security. * Incident Management: Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs). * Client Communication: Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction. * Documentation: Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system. * Security Management: Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits. * Hardware and Software Installation: Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment. * Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the team.