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# Technical Support Engineer

- **Company:** Infosys BPM
- **Location:** Utrecht, Netherlands
- **Contract:** Permanent contract
- **Skills:** Microsoft Software, Network Support, Performance Monitor
- **Published:** June 13, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=3a56e724815e32d5

## About the Role

Do you have experience in Technical support?, * Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions.

 * Dutch & English language proficiency.
 * Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
 * Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
 * Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.

Job Type: Part-time

Ability to commute/relocate:

 * 3511 Utrecht Binnenstad: Reliably commute or planning to relocate before starting work (Required)

Experience:

 * Technical Support: 1 year (Required)

Language:

 * Dutch minimum B2 Level? (Preferred)

## Description

who provides end user support on-site, maintains hardware and fixes technical problems, provides first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve., * Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions

 * Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to End-user computing (EUC) devices.
 * Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
 * Performance Monitoring: Monitor and address performance-related issues.
 * User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
 * Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
 * Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider


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