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# IT Support Analyst

- **Company:** First Line Ltd
- **Location:** Banbury, UK (Remote available)
- **Salary:** £25,420.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Microsoft Office, Windows Desktop, Computer Equipment, Information Technology
- **Published:** October 5, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5911416281

## About the Role

* A genuine interest in IT, technology and solving practical problems.
 * A methodical mindset, attention to detail and the ability to troubleshoot logically.
 * Familiarity with Windows, Microsoft 365, computer hardware and project management, gained through study, work or personal experience.
 * The ability to organise priorities, manage several requests and take ownership through to resolution.
 * Clear written and verbal communication skills, including the ability to explain technical information simply.
 * A responsible approach to cybersecurity, data protection and confidential information.
 * A degree, apprenticeship or qualification in IT, computing or a related subject is welcome; equivalent skills, practical experience and strong potential will also be considered.
 * Previous IT support experience is welcome; one year of IT experience is preferred.
 * United Kingdom work authorisation is required.
 * The role is based in Banbury, OX16 4XD.

## Description

* Provide friendly first-line and second-line support to colleagues across the business, in person and remotely.
 * Assist the IT Director and team with technology projects, system rollouts, testing, reporting and process improvements.
 * Identify recurring issues and opportunities to improve reliability, security and the user experience.
 * Build strong working relationships with colleagues and external support partners.
 * Own and manage specific IT-related projects.

Technologies:

 * Hardware
 * Support
 * Microsoft 365
 * Security
 * Windows
 * Office 365, We are First Line Ltd, and we are looking for a proactive, approachable IT Support Analyst to join our team in Banbury, supporting our IT Director. The role offers broad exposure to the systems and projects that help keep a busy organisation moving. Training and guidance will be provided, and the position may suit a recent graduate taking a first step into the profession or someone with practical support experience. We offer a salary of £25,420-£30,000 per year, casual dress and free and on-site parking. Work is in person.