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# Information Technology - Systems Support

- **Company:** Indotronix Avani Group
- **Location:** Alafaya, FL, United States (Remote available)
- **Salary:** $108,160.0
- **Contract:** Permanent contract
- **Skills:** JSON, SQL Databases, Control M
- **Published:** October 5, 2026
- **Apply:** https://candidateportal.ceipal.com/job-details/DDoowsbMlsiJy9sC5L2cO97outfhia4rtt4Cgzd64so

## About the Role

Minimum 15 years of hands-on experience in systems support within enterprise IT environments.

 - Proven expertise in Autotime, SQL, and Control-M.
 - Strong troubleshooting skills and a proactive approach to issue resolution.
 - Flexibility to participate in an evolving on-call rotation and respond to urgent situations as needed.
 - Excellent communication and organizational skills.

[Preferred Skills]

 - Demonstrated ability to optimize ticketing processes and reduce mean time to resolution.
 - Experience supporting payroll or workforce management systems.
 - Familiarity with ITIL service management principles., systems support

## Description

Join our dynamic IT team in Orlando, FL as a Systems Support Specialist, where your expertise will keep mission-critical processes running smoothly. In this pivotal position, you'll play a key role in supporting and maintaining Autotime systems, resolving high-priority issues, and ensuring seamless business operations. This is an excellent opportunity to leverage your extensive experience, grow your technical skills, and become an indispensable part of a collaborative, fast-paced environment., Quickly receive, manage, and resolve support tickets in Autotime to minimize business disruption.

 - Route tickets to the appropriate development teams for resolution and track ticket progress.
 - Deploy solutions, such as re-running failed batch jobs, to restore system functionality.
 - Participate in an on-call rotation to support business-critical incidents after hours and on weekends.
 - Undergo comprehensive training to master key systems and processes before transitioning to independent, on-call support.
 - Collaborate with IT and development teams to streamline ticket resolution and enhance system reliability.