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# Technical Production Support Engineer

- **Company:** Indotronix Avani Group
- **Location:** Chicago, IL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, JavaScript (Programming Language), Applications Architecture, Microsoft Azure, Cloud Foundry, JSON, Reliability Engineering, Front End Software Development
- **Published:** October 5, 2026
- **Apply:** https://candidateportal.ceipal.com/job-details/AJGvQ7qafaiilMc1VlG2i5tujtGOSyw4HbQKIzYjn70

## About the Role

Strong experience in production support or development for enterprise-level, mission-critical applications

 - Proven ability to troubleshoot and resolve code-level issues
 - Hands-on expertise in Java, Spring Boot, REST APIs
 - Demonstrated root cause analysis and technical problem-solving capabilities
 - Understanding of application architecture

Preferred Skills

 - Experience with Azure or Pivotal Cloud Foundry (PCF)
 - Background in financial services or banking environments
 - Exposure to JavaScript, UI, or front-end technologies
 - Experience in Site Reliability Engineering (SRE) or Service Delivery roles, Word

## Description

Join a dynamic team as a Technical Production Support Engineer supporting a mission-critical, client-facing wealth management application. This hybrid position (three days onsite) offers hands-on experience with cutting-edge technology stacks in a fast-paced, collaborative environment. You will play a crucial role in application stability, troubleshooting, and continuous improvement, working closely with development and business teams to deliver excellence for enterprise clients., Provide daily production support for high-availability financial applications built with Java, Spring Boot, and REST APIs

 - Diagnose and resolve code-level issues through log analysis, technical investigation, and monitoring
 - Manage and track 30-50 support tickets weekly, ensuring timely resolution and stakeholder communication
 - Lead efforts to enhance production stability and proactively prevent incidents
 - Coordinate with application development, project, and client servicing teams to prioritize bug fixes and releases
 - Ensure compliance with audit, change control, and data security standards
 - Collaborate with both onsite and offshore teams to drive support effectiveness and process improvements
 - Participate in a rotating on-call schedule for after-hours and weekend support (approximately one week every three weeks)