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# Remote Customer Success Manager - CRM Suite

- **Company:** Veeva Systems
- **Location:** Broughton, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Salesforce.Com, Data Analytics, Veeva
- **Published:** October 5, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/remote-customer-success-manager-crm-suite/50505275

## About the Role

Veeva product roadmap Guide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management) Influence and drive change within customer organizations Requirements 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation) Proven track record as a strategic, trusted advisor to customers having the ability to influence change Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT) Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements Self-starter who is able to own the ongoing success of customer assignments Ability to travel up to 15% Based in Europe (with ability to work across time-zones) Nice to Have Life Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics) Experience with Veeva Vault or CRM implementations in

## Description

Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments. In this role, CSMs influence change and drive progress for Veeva's most strategic customers using a data-driven and consultative approach. What You'll Do Engage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and culture Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program Educate customers about our CRM products, services, and operating model Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps Act as product team liaison to bring back customer captured intelligence and help influence the