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# First Line IT Support Technician

- **Company:** Back TO Work
- **Location:** Doncaster, UK
- **Salary:** £25,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Office365, Laptops
- **Published:** October 5, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5911416132

## About the Role

* A positive attitude
 * Strong communication skills
 * Reliability and professionalism
 * A desire to learn
 * Good organisation and time management
 * Confidence speaking with customers
 * Extensive technical experience is not required

## Description

* Take support calls and respond to emails
 * Assist users with common IT issues
 * Log and manage support tickets
 * Provide excellent customer service
 * Reset passwords and administer accounts
 * Support Microsoft 365 applications
 * Troubleshoot PCs, laptops, and printers
 * Assist with device setup and configuration
 * Escalate complex issues to senior engineers
 * Update support records
 * Maintain customer documentation
 * Follow service procedures and SLAs

Technologies:

 * Support
 * Microsoft 365
 * Office 365


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