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# Head of Digital Operations

- **Company:** Operations Group
- **Location:** Berlin, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Data Centers, Document Management Systems, Information Management, Kofax
- **Published:** October 6, 2026
- **Apply:** https://dejobs.org/x/x/D64524F6BFF84625BE58FDD176C61A11/job/

## About the Role

Strong knowledge of P&L management, financial forecasting, database reporting, and document management solutions (experience with Kofax Capture/KTM preferred). + Proven capability in LEAN or process optimisation methodologies within globally matrixed organisations. + Bachelor's degree required; MBA or advanced degree preferred. + Fluent verbal and written communication skills in both German and English **What We Offer (Benefits)** + Competitive compensation and benefits aligned with experience. + Flexible work options/alternative work options to support work-life balance. + Comprehensive health, wellness, and retirement plans. + Opportunities for continuous learning and professional growth. Ready to lead our digital operations and shape the future of information management in Germany? Apply today to join our team! Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in

## Description

Empower and Lead Teams: Build and coach a high-performing team of ~200 employees and supervisors, cultivating a culture of continuous learning, accountability, safety, and innovation. + Elevate Customer Experience: Oversee service quality, labor utilisation, and customer satisfaction by actively applying key performance indicators (KPIs) and Voice of the Customer (VOC) feedback. + Ensure Compliance and Infrastructure Optimisation: Manage facilities, vehicles, health and safety (BHP) standards, and system conversions with data centers while balancing Capex investments efficiently. + Partner Across the Business: Collaborate closely with Sales, HR, IT, and Finance partners to drive revenue growth, execute organisational changes, and implement digital initiatives. **What You'll Bring (Skills & Qualifications)** The ideal candidate will have: + Extensive leadership experience in non-voice Business Process Outsourcing (BPO/BPM) operational management (mailroom, scanning, data capture). +