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# IT Support Assistant (IT Service Desk)

- **Company:** Cardiff and Vale University Health Board
- **Location:** Barnsley, UK
- **Salary:** £25,272.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Microsoft Software, Data Logging, User Accounts
- **Published:** October 6, 2026
- **Apply:** https://www.jobs.nhs.uk/candidate/application/C9163-1258E-10-2026/pre-application-questions-pause?referrer=jobadvert&ref=C9163-1258E-10-2026

## About the Role

The successful candidate will have an existing knowledge of Microsoft Products such as DNS and DHCP and this role will be an opportunity to develop this knowledge further.

This would be ideally suited to someone with a passion for technology and experience of call handling and IT and Infrastructure first line support in a fast-paced hospital IT environment., The post requires a highly developed customer focus and the ability to work on your own initiative., * Experience supporting NHS Mail and Teams

 * Able to manage user accounts in Active Directory

Trust Values, * Minimum of 3 Grade C or equivalent GCSEs (including English Language and ICT)

 * NVQ 2, * Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10
 * Working towards a degree in an IT related subject

## Description

The post-holder will be responsible for providing the first line support within the Digital Support Team.

This will include the provision of a call logging and remote fix function via telephone and drop-in. Other duties include some desk-side fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, asset recording, advice to users, and also providing general administration duties.

The post-holder will have opportunities to learn a vast amount of technical skills whilst working within the department., * Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10

 * Working towards a degree in an IT related subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.