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# Business Application Support Analyst

- **Company:** Neweasy
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £40,000.0 - £48,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Application Lifecycle Management, Application Performance Management, Microsoft Azure, Business Software, Data Infrastructure, Release Management, Servicenow
- **Published:** October 6, 2026
- **Apply:** https://www.reed.co.uk/jobs/business-application-support-analyst/57424422

## About the Role

* At least 2 - 3 years in IT application support, 2nd line support or release management
 * A good grasp of ITIL (Foundation certification is a bonus)
 * Experience with ServiceNow or a similar ITSM tool
 * A solid understanding of change management and the application lifecycle
 * Strong troubleshooting skills and the ability to explain things clearly to non-technical people
 * Comfort juggling several priorities at once

Nice to have

 * Financial services experience, ideally private equity, asset management or fund admin
 * Hands-on time with any of the applications above
 * Some knowledge of CRM systems or cloud (Azure or AWS)

## Description

You'll sit in the IT Business Applications team and work hand in hand with the Applications Business Manager for private equity. Day to day, you'll own the running of a set of well-known vendor platforms, which means keeping them working, fixing what breaks and being the person the business comes to when something isn't right.

It's a good mix of hands-on support, ITIL process and working closely with the business. There's also a real roadmap ahead, including AI tools and a new data platform, so you won't just be keeping the lights on.

What you'll be doing

 * Handling 1st and 2nd line support and getting incidents fixed quickly
 * Working through issues with vendors, the development team and the outsourced infrastructure provider
 * Running incident, problem, change and release management in line with ITIL
 * Managing tickets and workflows in ServiceNow
 * Being the go-to person for application questions and escalations
 * Tracking SLAs, getting to the root cause of repeat issues and putting proper fixes in place
 * Reporting on application performance, incident trends and release schedules
 * Keeping documentation and the knowledge base current