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# Senior IT Support Analyst

- **Company:** IT Search & Select
- **Location:** Reading, UK (Remote available)
- **Experience:** Expert
- **Salary:** £50,000.0 - £60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Microsoft Online Services, Cloud Computing Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Networking Basics, Azure Active Directory, Firewalls (Computer Science), Microsoft InTune, Azure Resource Manager
- **Published:** October 6, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5912349425

## About the Role

Strong 3rd Line experience within an MSP or multi-tenant environment

Deep knowledge of Windows Server, Azure, Office 365 and Intune

Excellent troubleshooting and root-cause analysis skills

Experience with Azure AD, identity, conditional access and cloud security

Solid understanding of networking fundamentals (VPN, firewalls, switching)

Ability to work independently on client sites and communicate clearly with stakeholders

## Description

We're looking for an experienced 3rd Line Support Specialist to join a fast-growing MSP in Reading, delivering high-quality technical support and project work across a diverse external client base. This role suits someone who thrives in a multi-customer environment, enjoys solving complex issues, and can take ownership of advanced Microsoft cloud and infrastructure challenges.

Acting as the senior escalation point for Windows Server, Azure, Office 365 and modern workplace technologies

Troubleshooting complex incidents across on-prem and cloud environments

Delivering hands-on project work including migrations, upgrades, deployments and security improvements

Supporting external clients across varied industries, both remotely and onsite (3 days per week)

Managing Azure resources, identity, networking, security and monitoring

Administering Windows Server, AD, Group Policy, DNS, DHCP

Producing documentation, technical guidance and best-practice recommendations

Working closely with 2nd Line engineers to mentor, support and improve service delivery