> Markdown version of [/jobs/ext/3594696-service-desk-coordinator](https://www.wearedevelopers.com/jobs/ext/3594696-service-desk-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Coordinator

- **Company:** Pertemps
- **Location:** Wednesbury, UK
- **Salary:** £26,000.0 - £30,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Office, Information Technology
- **Published:** October 6, 2026
- **Apply:** https://www.pertemps.co.uk/jobs/job-application?vacancyRef=037107973

## About the Role

This is a fantastic opportunity for someone with strong customer service, coordination and organisational skills who enjoys working in a busy environment and is looking for a long-term opportunity with the potential to become permanent., * Previous experience in a customer service, coordination or office-based role is desirable

 * Must be confident and comfortable speaking to customers over the telephone
 * Excellent verbal and written communication skills
 * Strong customer service skills and a professional telephone manner
 * Strong organisational skills and excellent attention to detail
 * Confident using computer systems and Microsoft Office
 * Able to manage multiple tasks and prioritise effectively
 * Comfortable working in a busy, fast-paced environment
 * Reliable, organised and proactive
 * Flexibility with start times is essential

## Description

As a Service Desk Coordinator, your duties will include:

 * Acting as a key point of contact for customers and providing regular updates

 * Booking engineers onto customer jobs and appointments
 * Checking engineers' schedules and locations to ensure jobs are coordinated effectively
 * Liaising with customers to arrange services and appointments
 * Keeping customers informed of engineer attendance and job progress
 * Keeping invoices and costings up to date
 * Completing accurate data entry
 * Providing general office and service desk support to the wider team
 * Assisting with any other duties as required