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# IT Desktop Support Technician II

- **Company:** NTT DATA Corporation
- **Location:** Bethesda, MD, United States
- **Experience:** Experienced
- **Salary:** $60,214.0 - $81,466.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Macintosh Computers, Apple Mac Systems, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Ethernet, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Network Connections, TCP/IP, Wi-Fi Technology, Office365, Tablet Computers, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Laptops, Windows Client, User Accounts
- **Published:** October 6, 2026
- **Apply:** https://careers-inc.nttdata.com/talentcommunity/apply/1436867900/?locale=en_US

## About the Role

* High School Diploma or higher
 * Minimum 2 years of experience in desktop support, field support, help desk, or a similar IT support role.
 * Minimum 2 years of experience with Windows 10/11.
 * Minimum 2 years of experience supporting Windows desktops and laptops.
 * Minimum 2 years of experience with Microsoft 365, Outlook, Teams, and other common business applications.
 * Minimum 2 years of experience installing and configuring computer hardware, software, printers, and peripherals.
 * Ability to obtain a Public Trust Clearance.

Preferred Qualifications:

 * CompTIA A+, Network+, or Microsoft certification a plus.
 * Experience with Active Directory.
 * Minimum 2 years of experience with Macintosh operating systems
 * Minimum 2 years of experience with Network and re-imaging workstations
 * Familiarity with Microsoft Intune or other endpoint-management platforms.
 * Experience with imaging and deploying Windows/Mac computers.
 * Familiarity with remote-support tools.
 * Experience supporting mobile devices and tablets.
 * Valid driver's license.

## Description

The Desktop Support Technician will provide technical deskside support for an extremely diverse biomedical research and clinical institute consisting of over 5,000+ users in a Windows/Macintosh/Linux environment. This is a challenging job with state-of-the-art equipment. We are looking for people with experience in various aspects of desktop support, Windows 10/11, Macintosh operating systems, networking and the ability to re-image a workstation. The candidate should have strong communication skills and the ability to work in a fast-paced challenging environment with demanding users., * Provide Level 1 and Level 2 technical support for desktop, laptop, printer, mobile device, and peripheral issues.

 * Diagnose and resolve hardware, software, network connectivity, and operating system difficulties.
 * Install, configure, image, upgrade, and maintain desktops, laptops, monitors, printers, docking stations, and other IT equipment.
 * Perform on-site and remote troubleshooting.
 * Support Windows/Mac operating systems, Microsoft 365 applications, Adobe Suite and other common business software.
 * Configure user accounts, workstations, applications, and peripherals in accordance with IT standards.
 * Install, configure, support and troubleshoot various scientific applications and instruments including but not limited to Freezerworks, BioRender, Microplate Reader and Spectrophotometer.
 * Troubleshoot basic network connectivity issues, including Wi-Fi, Ethernet, VPN, and printer connectivity.
 * Assist with hardware deployments, refreshes, relocations, and equipment moves.
 * Maintain accurate inventory records for IT hardware and equipment.
 * Manage and update support tickets, documenting troubleshooting steps and resolutions.
 * Escalate complex hardware, software, security, or network issues to the appropriate IT team.
 * Assist with onboarding and offboarding activities, including workstation setup and equipment collection.
 * Provide clear, professional, and customer-focused communication to end users.
 * Follow IT security policies, procedures, and asset-management standards.
 * Participate in IT projects, system upgrades, and other technical initiatives as needed.
 * Work location is onsite.
 * Ability to lift and move IT equipment weighing approximately 40-50 lbs.
 * Ability to work under desks, connect cabling, and install or replace computer equipment.
 * Understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and general networking concepts.
 * Work with a ticketing or IT service-management system.