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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Expert Software Engineer - **Company:** Thomas Jefferson University - **Location:** Fort Washington, MD, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cloud Engineering, Software Code Optimization, Continuous Delivery, Continuous Integration, Custom Software, Microsoft Dynamics, Microsoft Software, Performance Tuning, Release Management, Microsoft Copilot, Workday Integrations, Server Administration, Microsoft SharePoint, Software Engineering, Systems Integration, Microsoft Power Automate, Genesys, Technical Debt, Microsoft Copilot Studio, Information Technology, Multiplatform, Powerapps, Workday - **Published:** October 6, 2026 - **Apply:** https://www.careerbuilder.com/job-details/expert-software-engineer-hr-service-delivery-fort-washington-pa--e7c6b16f-ba19-4f5d-8983-5022a6286eec ## About the Role * Bachelor's Degree in Computer Science, Engineering, or related field or * High School Diploma/GED and 10 years preferred work experience. * Strong hands-on experience with Microsoft Dynamics 365 (Customer Service / Power Platform applications), including configuration and custom development * Experience with Microsoft Power Platform (Power Automate, Power Pages, Power Apps) and Copilot Studio for building AI-enabled and self-service experiences * Experience designing, building, and supporting enterprise system integrations (e.g., Workday, SharePoint, Teams * Demonstrated ability to design scalable, secure software solutions and resolve complex technical issues through root-cause analysis * Track record of owning application support, enhancement, and lifecycle management for an enterprise platform in a senior/expert capacity * Roughly 5+ years of relevant software engineering experience, or equivalent depth, exact tenure matters less than demonstrated ownership of complex, AI-enabled enterprise platforms Preferred Qualifications * Master's Degree in Computer Science, Engineering, or related field * 10 years with a track record of solving complex technical challenges and mentoring engineers. * Direct experience with an HR Service Delivery or HR case management platform (Dynamics 365-based or comparable) * Experience with cloud-native engineering practices, CI/CD, and automation in a Microsoft cloud environment (Azure) * Experience with Microsoft Copilot / conversational AI agent development and optimization * Experience with Workday integrations specifically * Healthcare or other regulated-industry background * Relevant Microsoft certifications (Power Platform, Dynamics 365, Azure) * Experience supporting enterprise HR transformation, employee experience, or shared-services initiatives Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR., Artificial Intelligence (AI), Automation, Business Strategy, CPR Certification, Call Center Operations, Case Management, Clinical Medicine, Clinical Research, Cloud Computing, Computer Science, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Customer Support/Service, Debt Management, Ecosystems, Equal Employment Opportunity (EEO), Genesys Solutions, Healthcare, Healthcare Quality, High School Diploma, Higher Education, Hospital, Human Resources, Human Resources Management, Human Resources Strategy, Identify Issues, Insurance, Keyboards, Lift/Move 25 Pounds, Mentoring, Microsoft Certifications, Microsoft Dynamics, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Military, Multiplatform/Cross-Platform, Nonprofit, Nursing, Operational Support, Outpatient Care, Patient Care, Performance Tuning/Optimization, Physical Demands, Prescription Drugs, Problem Solving Skills, Release Management/Engineering, Root Cause Analysis, Service Delivery, SharePoint Services, Software Administration, Software Development, Software Engineering, System Integration (SI), Technical Leadership, Technical/Engineering Design, Telephony, Training/Teaching, Urgent Care ## Description The Expert Software Engineer is responsible for providing development, enhancement, operational support, optimization, and long-term sustainment of Jefferson''s AI-powered Human Resources Service Delivery platform, built on Microsoft Dynamics 365, Microsoft Copilot, Copilot Studio, Power Platform, Workday integrations, SharePoint knowledge services, and associated Microsoft cloud technologies. This role directly supports Jefferson''s Next Generation HR Transformation strategy and the organization''s AI-first vision for employee support services., Expert Software Engineer will serve as the primary technical resource responsible for supporting and expanding this strategic platform - working across application development, AI enablement, integrations, support operations, platform optimization, automation, incident resolution, technical debt management, release management, and ongoing innovation of the HR Service Delivery ecosystem., The Expert Software Engineer is responsible for providing development, enhancement, operational support, optimization, and long-term sustainment of Jefferson's AI-powered Human Resources Service Delivery platform, built on Microsoft Dynamics 365, Microsoft Copilot, Copilot Studio, Power Platform, Workday integrations, SharePoint knowledge services, and associated Microsoft cloud technologies. This role directly supports Jefferson's Next Generation HR Transformation strategy and the organization's AI-first vision for employee support services., * Support AI-Enabled Employee Experiences: Maintain and enhance Microsoft Copilot, conversational agent, and self-service capabilities supporting Jefferson employees, HR Operations, and Contact Center teams * Manage Dynamics 365 HR Service Delivery Enhancements: Develop and support case management workflows, routing logic, automation, business rules, reporting, security configurations, and employee service experiences * Support Enterprise Integrations: Maintain integrations with Workday, SharePoint, Microsoft Teams, Microsoft Copilot, Genesys telephony, Power Platform, and future enterprise HR technologies * Drive AI Innovation and Optimization: Continuously improve AI-powered employee interactions, knowledge discovery, automation, case management efficiency, and self-service experiences * Own Platform Stability and Lifecycle Management: Provide long-term ownership of application enhancements, support, performance optimization, defect remediation, scalability, and modernization * Ensure Operational Excellence: Keep the solution secure, compliant, reliable, supportable, and aligned with Jefferson's enterprise technology standards * Design scalable and secure software solutions; troubleshoot and resolve complex technical problems through root-cause analysis * Contribute to cloud-native engineering practices, CI/CD enablement, and automation across the platform.