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# IT Support Engineer

- **Company:** Green Key Resources
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Domain Controllers, Apple Mac Systems, Information Technology Consulting, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Hyper-V, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Virtualization Technology, VMware Horizon View, Wide Area Networks, Wireless Networks, Network Routers, Reliability of Systems, Sonicwall, Firewalls (Computer Science), Information Technology, Xendesktop, Cisco, User Administration, Vmware
- **Published:** October 6, 2026
- **Apply:** https://www.thejobnetwork.com/job/aed9eff0-d0b7-4bb1-a8f2-5ee1d1fbbb26/support-engineer

## About the Role

We are looking for a collaborative professional who is eager to continue developing their technical expertise. A "that's not my job" mentality does not fit here. Team members are expected to contribute ideas, share knowledge, accept feedback, and step in wherever needed to support clients and the organization., * 3+ years of professional IT support experience, preferably within an MSP, IT consulting firm, or computer services company., * Experience configuring and troubleshooting firewalls, switches, routers, and wireless networks.
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 * Strong Windows desktop troubleshooting experience.
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 * Ability to troubleshoot printers, scanners, and other end-user hardware.
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 * Strong customer-service and communication skills.
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 * Ability to prioritize multiple support requests and work effectively in a high-pressure client environment.
\n, * Previous experience working for a Managed Service Provider (MSP), IT consulting company, or technology services firm.
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 * Experience supporting Citrix XenApp/XenDesktop environments.
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 * Experience with VMware Horizon/View.
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 * Mac OS troubleshooting and integration within Microsoft Windows environments.
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 * VPN implementation and troubleshooting experience.
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 * Microsoft, Apple, and/or CompTIA certifications such as A+, Network+, Security+, MCP, or equivalent certifications.
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 * Associate's or bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.
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 * Bilingual English/Spanish is a plus.
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## Description

The successful candidate will provide both remote and on-site technical support to clients, troubleshoot a wide range of desktop, server, network, and infrastructure issues, and assist with the implementation and maintenance of client IT environments., n
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 * Respond promptly to client support tickets and provide high-quality, concierge-level technical support.
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 * Troubleshoot and resolve Level 2 desktop, server, network, Microsoft 365, and infrastructure issues.
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 * Document troubleshooting steps, resolutions, and client communications within the ticketing system.
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 * Escalate complex issues appropriately while maintaining ownership of the client experience.
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 * Install, migrate, configure, and support Windows Server environments.
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 * Administer and troubleshoot Active Directory, Group Policy, DNS, DHCP, and Domain Controllers.
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 * Provide both remote and on-site technical support for client environments.
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 * Troubleshoot LAN/WAN connectivity, wireless networks, VPNs, routers, switches, and firewalls.
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 * Configure and support networking equipment from vendors such as Cisco, Meraki, SonicWall, Sophos, and Ruckus.
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 * Support virtualized environments utilizing VMware and Hyper-V.
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 * Support and administer Microsoft 365, including user administration and migrations.
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 * Troubleshoot Microsoft Windows workstations, Microsoft Office applications, printers, scanners, and other end-user technologies.
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 * Support and maintain Microsoft Exchange environments.
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 * Communicate professionally with clients via phone and email, clearly explaining technical issues and resolutions.
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 * Assist with firewall implementations, upgrades, migrations, and ongoing infrastructure maintenance.
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 * Identify opportunities to improve client infrastructure, system reliability, and overall IT environments.
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 * Collaborate with other engineers to develop and improve internal IT support processes, documentation, and best practices.
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