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# nNetwork & Deskside Support Administrator

- **Company:** Nabout Leidos
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $73,450.0 - $132,775.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Network+, Cyber Security, Information Leak Prevention, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Ethernet, Issue Tracking Systems, Network Layer, Network Architecture, Networking Basics, Network Monitoring, Routing, Network Administration, Zero Trust Network Access, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Network Switches, Computer Network Technologies, Break Fix, Peripherals, Laptops
- **Published:** October 6, 2026
- **Apply:** https://jobs.military.com/career/357958/network-deskside-support-administrator-d-c-dc-washington

## About the Role

* Bachelor's degree and 4-8 years of relevant experience, or Master's degree and 2-6 years of relevant experience. Additional relevant experience may be considered in lieu of a degree.\n
 * Experience providing hands-on IT support in an enterprise environment.\n
 * Experience troubleshooting Windows laptops, desktops, peripherals, applications, and user connectivity issues.\n
 * Experience supporting traditional wired Ethernet networks and WiFi networks.\n
 * Working knowledge of TCP/IP, DHCP, DNS, VLANs, routing, switching, wireless networking, and common enterprise network troubleshooting concepts.\n
 * Experience using network monitoring, diagnostic, or management tools.\n
 * Ability to troubleshoot technical issues across the endpoint and network layers and determine the appropriate path to resolution.\n
 * Experience working with an enterprise ticketing system and managing incidents and service requests through completion.\n
 * Ability to communicate effectively with both technical and non-technical users.\n
 * Ability to document technical issues, troubleshooting activities, configurations, and resolutions clearly.\n
 * Ability to work effectively within a diverse technical team supporting multiple customer organizations.\n
 * Ability to independently manage daily priorities while escalating issues appropriately.\n
 * Strong customer service and interpersonal skills.\n
 * Ability and willingness to work primarily on-site, approximately 80% of the time, based on customer and operational requirements.\n
 * Ability and willingness to perform hands-on installation, troubleshooting, equipment replacement, cabling, and related support activities.\n
 * Ability and willingness to work extended hours or a modified schedule for planned maintenance or emergency activities.\n
 * Ability to obtain and maintain a Public Trust clearance.\n
 * Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to customer information.\n
 * Must be a U.S. Citizen.\n, * Experience supporting Ubiquiti UniFi networking technologies, including UniFi switches, wireless access points, gateways, controllers, or management platforms.\n
 * Experience administering or troubleshooting small-to-medium enterprise LAN and WiFi environments.\n
 * Experience supporting Zscaler technologies, including ZIA, ZPA, ZDX, or Zscaler Client Connector.\n
 * Experience with Microsoft M365 suite and Entra ID.\n
 * Experience working in a Zero Trust environment.\n
 * Experience troubleshooting enterprise WiFi environments, including coverage, interference, client connectivity, and access point issues.\n
 * Familiarity with network switches, wireless access points, gateways, UPS systems, structured cabling, and other network infrastructure.\n
 * Familiarity with endpoint security, access control, data loss prevention, and cybersecurity requirements.\n
 * Experience supporting government customers or working within a federal IT environment.\n
 * Relevant industry certifications such as CompTIA Network+, Security+, or equivalent technical certifications.\n, The successful candidate will be a \nwell-rounded infrastructure support professional who enjoys working across traditional technical boundaries. Rather than focusing exclusively on network engineering or exclusively on desktop support, this individual will serve as a flexible technical resource capable of supporting both areas.\n
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The position is particularly suited to someone who has established desktop and end-user support skills and is developing deeper network administration expertise. The candidate should be comfortable working directly with users, performing hands-on troubleshooting, configuring and supporting network infrastructure, and collaborating with more senior engineers when issues require additional expertise.\n
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Prior Ubiquiti UniFi experience is desirable but is not required. A candidate with solid networking fundamentals, strong troubleshooting skills, and the ability to learn the UniFi environment can be successful in this role.\n
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Success in this position requires adaptability, sound troubleshooting skills, strong customer service, and a willingness to take ownership of issues from initial identification through successful resolution.\n