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# IT Support Engineer

- **Company:** Reach Plc
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wireless LAN, Active Directory, Amazon Web Services, Microsoft Azure, Microsoft Online Services, Cloud Computing Security, Configuration Management, CompTIA Security+, Disaster Recovery, Identity and Access Management, Network Service, Scripting, Computer Networking Systems, Cloud Platform System, Microsoft InTune, Information Technology, Firewall Services Module
- **Published:** October 6, 2026
- **Apply:** https://www.juju.com/job/2_162640671

## About the Role

* 5-7+ years of experience in IT infrastructure/support, including demonstrated ownership of Microsoft enterprise environments.
 * Positive and friendly approach to end users and others requiring IT support assistance
 * Strong hands-on experience supporting and engineering Microsoft enterprise environments (Azure, Microsoft 365, Intune, Defender, hybrid AD).
 * Proven experience operating IT infrastructure in secure, high-availability or business-critical environments.
 * Solid understanding of cybersecurity principles, endpoint security, identity management and risk-based decision making.
 * Demonstrable experience working within structured IT service management processes (incident, problem, change).
 * Experience contributing to business continuity, disaster recovery and resilience planning from a technical perspective.
 * Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
 * Proactive, methodical approach with a strong focus on quality, documentation and continuous improvement.

Educations & Experience

 * Bachelor's degree in Computer Science or related field preferred; or equivalent professional experience.
 * Experience with cloud security, conditional access, endpoint protection and incident response.
 * Experience with Cisco networking and firewall technologies.
 * Relevant professional certifications (e.g., Microsoft Azure/M365 certifications, Security+, CISSP, CISM or similar). (Preferred)
 * Familiarity with cloud environments, particularly AWS. (Preferred)
 * Knowledge of relevant legislation and regulatory requirements (e.g., GDPR). (Preferred)
 * Experience in broadcast, media, or other 24/7 operational environments. xrbllit (Preferred)
 * Exposure to automation, scripting, or infrastructure-as-code approaches. (Preferred)

## Description

The Senior IT Support Engineer is responsible for the reliable, secure and effective delivery of user IT support across end user and infrastructure domains. The IT Support Engineer plays a key role in ensuring IT services, infrastructure and cybersecurity controls support day-to-day business operations, content delivery and organizational resilience., The Senior IT Support Engineer drives best practice, security-by-design and continuous improvement in everything they do. The individual must have deep knowledge of network principles, all aspects of LAN, WAN and WLAN networks and Network services., * Technical delivery, stability and supportability of Microsoft-based IT services, including but not limited to Azure, Microsoft 365, Intune, Defender and hybrid Active Directory environments.

 * IT support to end users and Technology teams
 * Act as technical escalation point for IT, security and IT infrastructure incidents, particularly those relating to Microsoft platforms and endpoints.
 * Ensure IT platforms are secure, resilient, scalable and fit for purpose, with security and risk considerations embedded in all designs and implementations.
 * Implement, maintain and continuously improve cybersecurity controls in line with organizational policy and recognized best practices.
 * Ensure systems and services align with business continuity and disaster recovery requirements.
 * Assist with network, server, virtualization and firewall configuration.
 * Manage and oversee patching, update cycles and configuration management, with particular emphasis on critical security updates.
 * Define, document and promote technical standards, procedures and best practices across the IT and Support teams.
 * Support and improve incident, problem, change and service management processes, ensuring efficient resolution and clear communication.
 * Work closely with other Technology team members to ensure joined-up delivery across corporate and Content Technology environments.
 * Collaborate with technology partners and vendors during design, implementation and support phases.
 * Contribute to root cause analysis of significant incidents and define robust, long-term resolution plans.
 * Proactively identify opportunities for service improvement, automation and operational efficiency.
 * Maintain and contribute to internal documentation and knowledge bases to improve support effectiveness and consistency.
 * Represent the IT technical function in cross-functional discussions where required.
 * Mentor and train members of the IT support and related teams as appropriate.
 * Other duties as required to support the effective operation of Technology