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# Technical Support Engineer

- **Company:** Vitrafy Life Sciences, Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $130,000.0 - $155,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Microsoft Azure, Command-Line Interface, Software as a Service, Controller Development System (CoDeSys), Customer Data Management, Data Integrity, Linux, File Systems, Message Queuing Telemetry Transport (MQTT), OpenID, Role-Based Access Control, Kusto Query Language, OPC Unified Architecture, Security Assertion Markup Language (SAML), SQL Databases, Data Logging, Diagnostic Tools, Cloud Platform System, Process Control Systems, Azure IoT, Iec61131-3, Data Pipelines
- **Published:** October 6, 2026
- **Apply:** https://www.thejobnetwork.com/job/969ab70a-0dfe-4f0a-98e7-00217a4b13c2/senior-technical-support-engineer-software-it-connectivity

## About the Role

* 5+ years of experience in technical support engineering, escalation engineering, cloud support, or a comparable customer-facing technical role, including senior or escalation-level experience.
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 * Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.
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 * Hands-on Azure experience across compute, storage, monitoring, and Log Analytics, including diagnostic work with logs and telemetry.
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 * Strong networking knowledge including firewalls, proxies, ports and protocols, DNS, TLS/certificates, VPNs, and troubleshooting in customer-controlled environments.
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 * Experience working directly with customer IT and security teams to resolve connectivity, access, or integration issues.
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 * Working knowledge of modern web application technologies such as TypeScript, React or similar frameworks, Node.js, and microservice architectures, with the ability to read code and interpret logs.
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 * Experience with Azure IoT Hub, Azure IoT Edge, or an equivalent device-to-cloud platform, including device identity, credentials, edge modules, and API troubleshooting.
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 * Practical Linux experience including command-line troubleshooting, services, system logging, containers, file systems, resource constraints, and networking.
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 * Ability to write queries to investigate issues, including KQL and SQL.
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 * Strong written technical communication skills and the ability to explain complex technical issues to customers, IT teams, and non-technical stakeholders.
\n, * Experience supporting SaaS or cloud-connected products within hospitals, clinical laboratories, or restricted enterprise networks.
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 * Exposure to PLC or industrial control systems and protocols such as IEC 61131-3, CODESYS, OPC UA, MQTT, or similar technologies.
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 * Experience with SSO, SAML/OIDC, directory integration, and role-based access control.
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 * Understanding of refrigeration or thermal control systems and sensor behavior.
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 * Experience in medical device, bioscience, life sciences, or another regulated technology environment.
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 * Experience with complaint handling, post-market surveillance, or quality systems such as ISO 13485.
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 * Experience coaching other support engineers.

## Description

This is a hands-on technical role. You will work directly with logs, telemetry, dashboards, diagnostic tools, and network details while communicating clearly with customers and internal stakeholders. The ideal candidate is technically credible, calm under pressure, and comfortable making practical recommendations when complex issues need to be resolved quickly and correctly.