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# Service Desk Technician

- **Company:** After School Matters, Inc.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Health Informatics, Cyber Security, Computer Networks, Network Connections, Runbook, Information Technology
- **Published:** October 6, 2026
- **Apply:** https://dashealth.applytojob.com/apply/RxwA37PARE/Service-Desk-Technician-I?source=GS

## About the Role

* High school diploma or GED equivalent.
 * One to three years of experience in a Service Desk or IT support role.
 * Fundamental knowledge of networking concepts.
 * Strong problem-solving and troubleshooting skills.
 * Basic knowledge of Windows Server environments.
 * Excellent verbal and written communication skills.
 * Strong attention to detail, organization, note-taking, and the ability to capture technical information accurately.
 * Ability to manage multiple priorities and demonstrate effective time-management skills.
 * Ability to work proactively and collaboratively as part of a team.
 * Ability to learn new systems and processes quickly.

What Success Looks Like
A high-performing Service Desk Technician I resolves common technical issues accurately and efficiently, documents each request clearly, and communicates professionally with end users. Success is demonstrated through dependable support, organized ticket handling, effective collaboration, and a positive impact on client technology operations and the MSP team.

## Description

The Service Desk Technician I provides efficient and accurate remote technical support to end users as a frontline member of the MSP team. This role resolves common technology issues, documents service requests, and helps ensure client concerns are identified and addressed promptly to support reliable day-to-day operations and exceptional service., * Respond to incoming Service Desk calls and emails.

 * Create service tickets and gather essential client information, including company and user details, issue descriptions, and the number of affected users.
 * Resolve basic account and access issues, including password resets, Microsoft 365 license changes, and local or domain user updates.
 * Troubleshoot operating system, Microsoft 365, network connectivity, mapped drive, and printer issues.
 * Install approved client-side software and configure email on mobile devices.
 * Add, update, and maintain client service information in runbooks as needed.
 * Perform other duties as assigned.