> Markdown version of [/jobs/ext/3597953-senior-it-service-delivery-manager-itil](https://www.wearedevelopers.com/jobs/ext/3597953-senior-it-service-delivery-manager-itil). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT Service Delivery Manager - ITIL

- **Company:** Pauwels Consulting
- **Location:** Anderlecht, Belgium
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Performance Management, Confluence, JIRA, Collaborative Software, Information Technology, Servicenow
- **Published:** October 7, 2026
- **Apply:** https://europa.eu/eures/portal/jv-se/jv-details/Y2ZjM2RiZjMtMDU4Mi00ZGIzLTliOTMtYmJhMzE1YjZhMTlmIDM?lang=en

## About the Role

* 15+ years of professional experience within the IT sector.
 * 8+ years in strategic and tactical service management within large-scale organizations, including the management of external offshore teams.
 * 5+ years of experience in the domain of Application Performance Management (APM).
 * 5+ years of experience working within the public or semi-public sector.
 * You possess a valid ITIL V4 certification.
 * You bring relevant experience in monitoring, reporting, and performance management methodologies.
 * You're proficient in service management and collaboration tools such as ServiceNow, Jira, and Confluence.
 * You possess the ability to navigate complex organizational structures and build consensus among diverse stakeholders.
 * You are fluent in English, French, and Dutch.

Nice to Haves

 * Demonstrated expertise in managing high-impact business escalations.

## Description

* Manage the quality, performance, and continuous improvement of IT services within a complex and business-critical environment.
 * Act as the central point of contact between business units, internal application teams, and external technology vendors.
 * Ensure that agreed SLAs and OLAs are consistently met to maintain high application availability.
 * Identify and address risks, structural deficiencies, and problems through proactive service monitoring and operational management.
 * Lead complex service management escalations by managing diverse stakeholders and technical complexities.
 * Facilitate consensus building across business and IT teams to align service delivery with operational requirements.