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# Desktop Support Technician

- **Company:** Exponential-e
- **Location:** Hampshire, UK
- **Contract:** Permanent contract
- **Skills:** Active Directory, Desktop Computing, Microsoft Exchange Server, Identity and Access Management, Issue Tracking Systems, Microsoft SQL Server, Windows Servers, Network Connections, Windows Desktop, Office365, Peripherals
- **Published:** October 7, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3008799836-2

## About the Role

* Experience in managing/troubleshooting Windows Desktop Operating Systems.
 * Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies.
 * Experience in using ITIL based ticketing system (ITIL foundation preferred).

## Description

* Respond to support contacts and tickets as assigned within Service Level Agreements.
 * Maintain an understanding of the internal escalation process.
 * To be a highly motivated team player with the skills and ability to manage changing priorities.
 * Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
 * Performs general preventative maintenance tasks on computers, laptops, printers.
 * Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
 * Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible.