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# Full Stack Development

- **Company:** CareerCircle
- **Location:** Charlotte, NC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Office, Webmail
- **Published:** October 7, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/nc/charlotte/597545fa-7a75-4689-a392-b37f601aae30

## About the Role

* 2 years of call center experience in benefits enrollment/benefits administration or retirement/pension benefits
 * Excellent communication skills
 * Detail oriented
 * Microsoft office proficient, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

* Provides customer service assistance for situations regarding Pension and Health & Welfare plans. Responsible for maintaining high standards of quality in these interactions/transactions.
 * Routinely suggests opportunities for improvement and supports the execution of such improvements.
 * Accepts benefit plan inquiries from plan participants, retirees and beneficiaries as well as from other company and Diocesan personnel; resolves most questions and problems; refers only the most complex issues to a more member of the department; utilizes system(s) and other department resources to obtain necessary information to answer questions and provide information; documents all activity and maintains accurate records of all referrals.
 * Accesses the system(s) in order to obtain necessary information to answer questions and provide information to customers and various company personnel. Ensure changes, correction, or other actions on the system are documented and records maintained.
 * Responds to web mail inquiries within delegated authority.
 * Initiates changes, corrections, or other actions in the system(s) within delegated authority.
 * Prepares reports and other similar documents; ensures that information is fully researched and accurate.
 * Develops effective working relationships with customers whether it be an external customer or an employee from another location or functional area.
 * Aids other Client Service Representatives and department staff; performs other administrative and processing tasks as requested such as but not limited to sending correspondence, paperwork and forms to plan participants and sponsoring employers; assists in training new and/or temporary staff.
 * Maintains effective working relationships with both internal and external clients.