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# IT Support Specialist

- **Company:** Life Ag
- **Location:** München, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Network+, Cyber Security, Computer Networks, Desktop Computing, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Software, Routing, Microsoft SharePoint, Security Information and Event Management, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wireless Networks, Connectivity Problems, Peripherals, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops, Zendesk, Cisco
- **Published:** October 7, 2026
- **Apply:** https://www.arbeitsagentur.de/jobsuche/jobdetail/10001-1003535812-S

## About the Role

3-5+ years of IT support experience, including hands-on Tier 2 escalation support in a corporate IT environment

 - Bachelor's degree in an IT or a related field (e.g., Computer Science, Cybersecurity, Information Technology) and good understanding of GDPR in IT operations
 - Strong expertise in Microsoft technologies (Windows clients, Microsoft 365, Intune, Teams, Exchange) and endpoint management
 - Solid networking and security knowledge (TCP/IP, VLANs, routing, firewalls, VPNs, endpoint security concepts) with proven troubleshooting experience across hardware, software, and mobile devices
 - Fluent in German and English, with strong communication skills and the ability to provide user support and documentation in both languages

Nice to Have (Preferred Qualifications):

 - Certifications such as Microsoft 365, CompTIA Network+/Security+, or Cisco CCNA
 - Experience with ITSM tools (Freshservice, Freshdesk) and endpoint imaging/MDM solutions
 - Familiarity with SOC/SIEM tools or incident response processes
 - Experience with network printers and enterprise print environments

## Description

Diagnose and resolve Tier 1 and Tier 2 incidents across Windows environments, Microsoft 365, Teams, SharePoint, and Exchange

 - Troubleshoot and support network connectivity issues (LAN/WAN, VLANs, routing, firewalls, VPNs, wireless networks)
 - Install, configure, and troubleshoot hardware and software for desktops, laptops, peripherals, printers, and mobile devices
 - Manage assigned tickets end-to-end, ensuring SLA and GDPR compliance and accurate documentation in Freshservice/Freshdesk
 - Provide bilingual (German/English) user support via phone, Teams, email, and remote sessions, translating technical issues into clear guidance
 - Support continuous improvement by creating knowledge base articles, participating in cross-functional projects, and identifying recurring issues for process optimization