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# Cyber Security - IT Service Manager (Global)

- **Company:** Robert Walters
- **Location:** London, UK
- **Salary:** £100,000.0 - £120,000.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Servicenow
- **Published:** October 7, 2026
- **Apply:** https://www.reed.co.uk/jobs/cyber-security-it-service-manager-global/57429900

## About the Role

* Strong IT Service Management / Cyber Service Management experience within a complex, multi-supplier environment
 * Experience working across global regions and engaging senior/CISO-level stakeholders
 * Strong knowledge of service governance, SLAs, KPIs, reporting and continual service improvement
 * SIAM and Cyber certifications such as CISSP/ CISM/ CRISC are desirable
 * Financial services experience preferred
 * ITIL certification is strongly preferred

## Description

This role works closely with Cyber teams, regional technology functions and third-party suppliers to drive consistent service performance, governance, reporting and continual improvement across the organisation., * Own Cyber service performance, SLAs, KPIs, service reporting and governance across multiple regions and suppliers

 * Lead cross-regional service reviews, manage operational risks, incidents, dependencies and improvement actions
 * Maintain the Cyber service catalogue and support the transition towards automated reporting through ServiceNow and related platforms
 * Build strong relationships with CISOs, Cyber teams, technology stakeholders and suppliers, translating technical issues into clear management reporting