> Markdown version of [/jobs/ext/3602428-it-support-technician-1st-line](https://www.wearedevelopers.com/jobs/ext/3602428-it-support-technician-1st-line). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician (1st Line)

- **Company:** Two Six Recruitment Limited
- **Location:** Verwood, UK
- **Experience:** Expert
- **Salary:** £24,000.0 - £27,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Backup Devices, Windows Servers, Software Deployment, Virtualization Technology, Wide Area Networks, Windows Desktop, Wi-Fi Technology, Data Logging, Network Routers, Computer Equipment
- **Published:** October 7, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-technician-1st-line/57430980

## About the Role

If you enjoy problem-solving, learning new technologies and getting stuck into technical challenges, this could be a great step into a professional IT career., You don't need formal IT support experience to be considered, but you do need a genuine interest in technology and a good foundation of hands-on skills.

You might already be:

 * Building or repairing PCs at home
 * Setting up networks, routers or Wi-Fi for yourself or others
 * Troubleshooting Windows issues for friends/family
 * Comfortable installing software, drivers and updates
 * Interested in learning Microsoft 365, networking and wider infrastructure
 * Gaming or running your own home lab
 * Self-taught through YouTube, online courses or personal projects

Experience in a 1st Line Support, Helpdesk or Service Desk role is still very welcome, but not essential.

Experience within an MSP environment would be an advantage. A full UK driving licence is required.
Useful Technical Knowledge (not all required)

 * Microsoft 365
 * Windows desktop support
 * Windows Server
 * PC hardware troubleshooting
 * LAN/WAN networking
 * Managed Wi-Fi
 * Backups and updates
 * Virtualisation
 * Mac OS, * Helpdesk
 * 1st Line Support
 * Technical problem solving
 * Microsoft 365
 * Basic Networking Fundamentals
 * IT Support
 * Networking
 * Software Installation
 * Technical Support
 * Troubleshooting

## Description

You'll be part of a friendly technical support team, providing first-line assistance to a wide range of customers. You'll troubleshoot different issues every day, learn new systems and gain exposure to varied environments.

You'll be:

 * Providing 1st Line support via phone, email and remote tools
 * Diagnosing and resolving technical issues across hardware, software and connectivity
 * Logging and managing tickets from first contact through to resolution
 * Supporting Microsoft 365 and Windows environments
 * Troubleshooting LAN/WAN and managed Wi-Fi
 * Keeping customers updated throughout the ticket lifecycle
 * Escalating more complex issues to senior engineers
 * Working to agreed SLAs and maintaining accurate ticket notes