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# Remote Customer Infrastructure Specialist

- **Company:** Focus Group
- **Location:** Brighton and Hove, UK (Remote available)
- **Experience:** Expert
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Monitoring of Systems, Hyper-V, Windows Servers, Windows PowerShell, Microsoft SharePoint, Virtualization Technology, Backup and Restore, Office365, Sonicwall, Microsoft InTune, Veeam, Cisco, Vmware
- **Published:** October 7, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/remote-customer-infrastructure-specialist/50787975

## About the Role

Directory, Exchange, Azure, and virtualisation platforms (VMWare, Hyper-V) Experience with Microsoft 365 and related backup/recovery strategies Strong experience in cloud technologies such as M365, Azure, Intune, SharePoint. Excellent troubleshooting and analytical skills Ability to communicate technical issues clearly to both technical and nontechnical stakeholders Understanding of monitoring tools and RMM platforms Nice to have: Worked in an IT or Telecom Managed Service environment previously. Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco). Have an active Microsoft certification. Experience with PowerShell scripting and automation Don't worry if you don't meet every requirement your passion and potential matter to us! If you re excited about driving business growth and transforming how companies use technology, we want to hear from you. At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need
assistance applying or require reasonable adjustments, reach out directly - we re here to help. Key Benefits: Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy paid volunteering days to support causes you care about. Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment. Ready to make a real impact? Apply now! IND1

## Description

customer backup environments for errors, failed jobs and other anomalies Investigate and resolve system alerts before they impact client operations Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc. Log, manage and update cases using the ITSM platform, ensuring timely resolution and documentation Collaborate with clients to gather necessary information, perform root cause analysis and implement preventative solutions Analyse backup job reports, success rates and performance metrics to identify trends and optimisation opportunities Plan, test, and deploy security and system patches across client infrastructure Skills & Experience: Prior experience in an IT or Telecom Support or Delivery role, typically at a second line level. Strong knowledge of Windows Server and desktop operating systems Experience with backup technologies and monitoring platforms (e.g. Veeam, Acronis, Spanning or similar) Experience with Windows Server, Active