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# IT Technician

- **Company:** GXO Logistics, Inc.
- **Location:** Northampton, UK
- **Salary:** £29,050.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Software, Software Troubleshooting, Laptops, Servicenow
- **Published:** October 7, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3010490664-2

## About the Role

* Previous experience in an IT support or service desk role, ideally within a fast-paced operational or warehouse environment
 * Strong knowledge of IT hardware, software troubleshooting and support processes
 * Experience working with ticketing systems (e.g. ServiceNow) and managing incidents through to resolution
 * Good working knowledge of Microsoft applications and systems, with the ability to support end users effectively
 * Strong organisational, communication and problem-solving skills, with a proactive and customer-focused approach

We engineer faster, smarter, leaner supply chains

## Description

Are you an IT professional who thrives in a fast-paced, operational environment? Do you enjoy troubleshooting technical issues while delivering excellent service to end users?Are you confident supporting multiple systems, devices and stakeholders across a busy site?, Here at GXO, we're recruiting for an IT Technician to support our Northampton 3 operation. This is a full-time, permanent role, working a 4 on / 4 off shift pattern,10:00-22:00 (Weekends 09:00-21:00) where you'll provide first-line technical support across site, ensuring systems, devices and users are supported efficiently to maintain operational performance., * Provide first-line technical support across the site, responding to issues via phone, email and face-to-face, ensuring timely resolution of hardware, software and system queries

 * Install, configure and maintain IT equipment, including PCs, laptops, printers and telephony systems, ensuring all devices are operational and aligned to business requirements
 * Monitor and manage IT support tickets, maintaining accurate records, prioritising workloads and escalating issues where required to ensure service levels are achieved
 * Support system updates, upgrades and project implementations, ensuring minimal disruption to operations and effective roll-out of new technologies
 * Produce and maintain reporting on IT performance, identifying trends, recurring issues and opportunities to improve service delivery and operational efficiency