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# Solutions Engineer

- **Company:** Riverbed Technology
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, IT Management, User Environment Management, Cloud Platform System, Performance Monitor, AIOps
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f41839b79499ff9b

## About the Role

* Several years of experience in Solutions Engineering, Technical Pre-Sales, or Enterprise IT Consulting
 * Hands-on experience in DEX/EUEM/End User Experience Monitoring or adjacent digital workplace technologies
 * Strong understanding of enterprise IT environments, including endpoints, applications, networks, and hybrid/cloud architectures
 * Familiarity with observability platforms, ITSM, endpoint management, or performance monitoring solutions
 * Ability to quickly learn and adopt a broad enterprise platform beyond your core specialisation
 * Strong consultative mindset with the ability to connect technical insights to business outcomes
 * Comfortable engaging with both deep technical audiences and C-level stakeholders
 * Confident presenter with excellent storytelling and communication skills
 * Collaborative team player with a proactive, self-driven mindset
 * Structured, reliable, and customer-focused in complex enterprise environments
 * Ability to travel up to ~40%

## Description

Riverbed, the leader in AIOps for observability, helps organizations optimize their users' experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally - including 95% of the FORTUNE 100 - we are empowering next-generation digital experiences. Learn more at riverbed.com, * Serve as the technical subject matter expert throughout the sales process. Own and manage various pre-sales activities - including technical presentations, demonstrations, and proof of concept projects

 * Collaborate with the Sales team, jointly owning the sales cycle and account plan
 * Help to drive deeper & wider into the account - identifying requirements for additional resources from other departments within the customer, customer alternatives (i.e., other means of handling their current requirements), and potential internal sponsors
 * Understand and document customer business & technical requirements and use them to create value-based proposals, addressing business drivers & pain points - guiding the technical sales cycle towards a technical close & a business win
 * Build strong relationships with key contacts in the partner ecosystem. Work with the Channel Sales team to build and strengthen relationships with partners; Oversee product and solutions training and enablement of the partner ecosystem so that they can be leveraged to help drive opportunities to technical close.