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# Operational Support Administrator

- **Company:** Health Ltd
- **Location:** Ashchurch, UK
- **Salary:** £27,814.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Adobe Acrobat, Microsoft Outlook, Hospital Information Systems, Microsoft Visio, Microsoft PowerPoint, Microsoft SharePoint, System Testing, Data Processing, Microsoft Business Central
- **Published:** October 7, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5914762704

## About the Role

* Previous experience in a Administration, Business Support or Customer service role, * Proficient in Microsoft Office software including Excel, Word, Outlook, and PowerPoint, with the ability to add creative flair to presentations
 * Familiar with, and able to keep up to date with, the requirements of the Data Protection Act
 * Excellent telephone manner
 * Excellent interpersonal communication skills
 * Ability to follow procedures, adhere to policies, and apply these to the scope of work
 * Ability to demonstrate a high level of accuracy with good attention to detail
 * Ability to work to tight deadlines

Attributes

 * Comfortable working either on your own initiative or as part of a team
 * Comfortable in challenging aspects of the role where there may be room for improvement/more efficient ways of working
 * Confident, precise, and helpful when dealing with customer complaints
 * Flexible, resourceful, and willing to "go the extra mile" in the execution of the role

Qualifications and Training

 * 5 GCSEs - A*-C (or equivalent)

## Description

To deliver high quality support to the business including customer focused support and working closely with all areas of the company, whilst striving to deliver a streamlined service. The role of an Operational Support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role., * Manage client reimbursements in accordance with relevant scheme rules and benefits

 * Screen client 'On boarding questionnaires' in accordance with guidelines
 * Support with new system testing, roll out of new procedures and develop new ways of working
 * Arrange client appointment bookings
 * Handle incoming and outgoing calls and signpost efficiently
 * Provide front line support to customers, troubleshooting for technical issues they may be facing with use of our bespoke portals
 * Chase clinical information in a timely and professional manner
 * Process Data Subject Access Requests and escalations in accordance with the ICO guidelines
 * Collate and present customer feedback and Net Promoter scores to management
 * Implement weekly and monthly client membership amendments
 * Conduct weekly patient facing reception duties and co-ordinate of our FRS clinic based in Barbourne - Worcester
 * Process incoming communications (Post and emails) and action as required
 * Manage office supplies and maintenance as required
 * Ad hoc document formatting in line with company branding and quality management standards (Microsoft Word, Excel, PowerPoint, Visio, Adobe Acrobat)
 * Greet visitors in an efficient and friendly manner to include preparation of refreshments for meetings
 * Previous use of CRM, SharePoint, Outlook, Teams, Business Central, Rio, Mitel packages would be advantageous
 * Complete tasks requested to be completed required by management
 * Demonstrate a professional and respectful approach during all interactions