> Markdown version of [/jobs/ext/3603277-technical-service-advisor](https://www.wearedevelopers.com/jobs/ext/3603277-technical-service-advisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Service Advisor

- **Company:** Acs Ltd
- **Location:** Towcester, UK
- **Experience:** Expert
- **Salary:** £26,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Programming, LiveChat, Data Logging
- **Published:** October 7, 2026
- **Apply:** https://www.reed.co.uk/jobs/technical-service-advisor/57429585

## About the Role

You don't need to be an engineer or have a technical qualification. What matters most is your logical approach, curiosity and willingness to help, * You could come from a customer service background, technical support environment, engineering or automotive setting or another role where you've had to understand problems and work out solutions.

 * Have previous customer service experience, ideally involving regular telephone contact.
 * Are naturally curious and enjoy figuring out how things work.
 * Have a logical, methodical and practical approach to problem-solving.
 * Are comfortable learning technical information and applying it to real customer situations.
 * Can communicate clearly and confidently with customers over the phone.
 * Are patient, approachable and able to remain calm when dealing with challenging queries.
 * Take ownership of problems and see them through to a satisfactory outcome.
 * Are comfortable asking questions and learning from more experienced colleagues.
 * Are genuinely interested in developing their technical knowledge.

The position is best suited to someone who can get to the Towcester area within approximately 10-15 minutes. This is an important part of the role, as we're looking for someone who wants to build a long-term career with us and is comfortable with the daily commute.

Why join us?
This is an opportunity to develop a specialist skill set combining customer service, technical knowledge and problem-solving.
You'll receive structured training and support to build your technical understanding, while gaining experience in a role where no two customer conversations are necessarily the same.
If you're someone who likes helping people, enjoys solving problems and has a natural technical curiosity, we'd like to hear from you.
Skills

 * Communication Skills (Key)
 * Corporate Client Management
 * Customer Demand Planning
 * Customer Service
 * Data Logging
 * Expediting Roles
 * Live Chat Support (Administration)
 * Problem Solving (Process)
 * Programming
 * Technical Services Management

## Description

We're looking for a customer-focused, technically minded individual to join our clients H/O team in Towcester. This isn't a traditional customer service role, they're looking for someone who enjoys understanding how things work, solving problems and getting to the root of an issue - but who also genuinely enjoys speaking to customers and providing a great service., * You'll be the first point of contact for customers, helping them with questions, issues and technical queries and making sure they receive a helpful, professional response.

 * Handling customer enquiries, primarily over the telephone.
 * Understanding customer issues and asking the right questions to establish what's happening.
 * Using your problem-solving skills to diagnose issues and identify appropriate solutions.
 * Developing a strong understanding of our products, systems and technical processes.
 * Explaining technical information clearly and simply to customers who may not have the same level of knowledge.
 * Recording customer interactions and keeping information accurate and up to date.
 * Working with colleagues and other teams to resolve more complex issues where required.
 * Following problems through to resolution rather than simply passing them on.
 * Building positive relationships with customers and ensuring they feel listened to and supported.