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# IT Support Technician - 1st / 2nd Line

- **Company:** Yesterday By 4square Recruitment Ltd
- **Location:** Grantham, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Complex Networks, Data Cabling, Desktop Computing, Domain Name System (DNS), Desktop Environments, IP Addressing, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Firewalls (Computer Science), Microsoft InTune, User Accounts
- **Published:** October 7, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-technician--1st-2nd-line/57428906

## About the Role

To be considered for this role, you should have:

 * Around 2-3 years' experience within IT support, service desk or helpdesk
 * Good knowledge of Windows desktop environments
 * Good working knowledge of Microsoft 365
 * Experience supporting user accounts, passwords and permissions
 * A basic understanding of networking including IP addresses, Wi-Fi and DNS
 * Strong troubleshooting skills
 * A customer-focused and approachable manner
 * Good communication skills
 * A full UK driving licence
 * The ability to work on-site in Grantham five days per week

Desirable experience

Any experience with the following would be beneficial, but is not essential:

 * Active Directory
 * Entra ID / Azure AD
 * Microsoft Intune
 * Autotask PSA
 * IT Glue
 * Data cabling
 * CCTV systems
 * Firewalls or networking
 * CompTIA A+, MS-900 or similar certifications

## Description

* Provide 1st and 2nd line IT support to users in person, by phone and email
 * Log, prioritise and resolve support tickets
 * Troubleshoot hardware, software, printer and login issues
 * Create, update and disable user accounts
 * Reset passwords, unlock accounts and support MFA setup
 * Support starters and leavers, including equipment setup
 * Provide Microsoft 365 support across Outlook, Teams, SharePoint and OneDrive
 * Carry out basic Microsoft 365 administration and licence management
 * Set up and maintain laptops, desktops, phones and other IT equipment
 * Install software and manage updates
 * Troubleshoot printers, scanners and multifunction devices
 * Maintain hardware and software asset records
 * Carry out basic network troubleshooting including Wi-Fi, cabling, IP and DNS issues
 * Escalate more complex network, firewall or infrastructure issues where required
 * Maintain support documentation and basic user guides