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# IT Support Technician

- **Company:** Equals One
- **Location:** Dinnington, UK
- **Salary:** £25,000.0 - £26,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, IP Addressing, Remote Service Software, Wi-Fi Technology, Data Logging, Microsoft InTune, User Administration
- **Published:** October 7, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-technician/equals-one-ltd-job108089464

## About the Role

* Some experience in an IT support or helpdesk role. An apprenticeship, college course or home-lab experience also counts.
 * A good grounding in Windows and Microsoft 365, or a keen interest in learning them.
 * A basic understanding of networking, such as IP addresses, DHCP, DNS and Wi-Fi.
 * Excellent customer service. You're patient, friendly and can explain things clearly to non-technical people.
 * Organised, reliable and punctual, with good time-keeping.
 * A genuine love of solving problems and a desire to keep learning.
 * A full driving licence, for occasional client visits within about an hour of Dinnington.

Nice to have (but not essential)

 * CompTIA A+, Microsoft 365 Fundamentals (MS-900) or similar.
 * Experience with a ticketing system or remote support tools.
 * Exposure to Intune, Entra ID or Azure.

## Description

* Answering calls, emails and tickets from client end users, and logging, prioritising and updating tickets clearly.
 * Diagnosing and resolving first-line issues such as password resets, MFA, Outlook and Teams problems, printers, and basic Windows and connectivity faults.
 * Microsoft 365 user administration: setting up new starters and leavers, licences, mailboxes, shared mailboxes and permissions.
 * Preparing and deploying laptops and desktops, including Intune enrolment, with training provided.
 * Escalating more complex issues to the 2nd and 3rd line engineers with good notes, and learning from how they're resolved.
 * Keeping client documentation and knowledge base articles accurate and up to date.
 * Occasional onsite visits to set up equipment or support users.
 * Suggesting ways our client can improve their processes and the service they give their clients.