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# IT Service Center Analyst II

- **Company:** CareerCircle
- **Location:** Pleasanton, CA, United States
- **Experience:** Starter
- **Salary:** $58,240.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Private Networks, Microsoft Windows, Active Directory, Apple Mac Systems, Bomgar, Microsoft Outlook, Spreadsheets, Dynamic Host Configuration Protocol, Linux, Document Management Systems, Domain Name System (DNS), Issue Tracking Systems, Python (Programming Language), Local Area Networks, Network Security, Microsoft Office, Networking Basics, Remote Access Technology, Software Engineering, TCP/IP, Virtual Machines, CompTIA Strata - PC Hardware Technology Engineer, Wi-Fi Technology, Diagnostic Tools, Tablet Computers, Peripherals, Microsoft InTune, Tanium Platform Expertise, Laptops, User Administration, Servicenow
- **Published:** October 7, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ca/pleasanton/32b90bc4-bc8c-4190-976f-19b17d66e059

## About the Role

Triage
Bomgar
Operations
ServiceNow
Multitasking
Spreadsheets
Device Setup
Communication
Phone Support
Microsoft 365
Prioritization
System Support
Security Tools
Professionalism
Time Management
Desktop Support
Customer Service
Active Directory, Key Responsibilities Provide first level technical support for hardware, software, network, and account related issues. Deliver on site assistance for desktops, laptops, printers, mobile devices, and peripherals. Perform basic troubleshooting and escalate complex issues to L2/L3 teams, and Team Leads when needed. Handle ticket creation, updates, and closure within the ITSM system. Support user onboarding and offboarding, including device setup and account provisioning. Assist with password resets, access requests, and MFA support. Maintain inventory of IT equipment, including asset tagging and tracking in ServiceNow, Tanium and Spreadsheets. Install and configure standard applications and security tools. Provide hands on support during meetings, conference room setups, and AV troubleshooting. Follow established SOPs, knowledge base articles, and escalation procedures. Ensure excellent customer service, professionalism, and clear communication with end users.
________________________________________ Required Skills & Qualifications 3-4 years of experience in a Service Desk, Help Desk, or Desktop Support role. Strong understanding of: o Windows and/or macOS environments o Office 365 or Microsoft 365 o Basic networking concepts (DNS, DHCP, Wi Fi) o Ticketing systems (ServiceNow, Tanium, Spreadsheets etc.) o Bomgar Ability to troubleshoot common hardware and software issues. Strong communication and customer service skills. Ability to work independently and manage time effectively. Must be physically present onsite at OMRON Hoffman Estates office from Monday Friday 8:30 am 4:30 pm. CST Available for occasional overtime or weekend support (with IT Manager approval). Ship Laptop Hardware to ensure new hires receive them in a timely matter Ensure return boxes are shipped to Offboarded users in a timely manner to retrieve OMRON hardware Work with OMRON Team to ensure support for OMRON On-site town hall meetings at our Executive Conference
room and various Conference rooms at the Hoffman Estates location. Ability to track IT work in servicenow troubleshoot and add resolutions to the SNOW ticket.

Skills

help desk support, service desk, windows 10, phone support, office 365, servicenow, active directory, password reset, hardware

Top Skills Details

help desk support,service desk,windows 10,phone support,office 365,servicenow,active directory,password reset,hardware, The IT Service Center Analyst II will be responsible for providing first class technical support to all Omron internal staff and contractors who have access to Omrons internal network and systems. This position will be expected to maintain both software and hardware inventory for all supported Omron entities locally and remotely. Maturity of judgment under pressure and the ability to triage and diagnose the level of user needs is essential. The IT Service Center Analyst II must be able to prioritize tasks and multitask appropriately while working in a rapidly changing global environment., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Mac OS
TCP/IP
Honesty
Writing
Tablets
Teamwork
Diplomacy
Voicemail
Operations
Leadership
Management
Tactfulness
Punctuality
Adaptability
Communication
Presentations
Accountability
Prioritization
Client Support
Professionalism
Time Management
Problem Solving
Customer Service
Microsoft Office
Asset Management
Customer Support
Active Listening
Virtual Machines
Network Security
Remote Computing
Business Success
Microsoft Outlook
Critical Thinking
Microsoft Windows
Quality Assurance
Influencing Skills
Business Valuation
Telecommunications
Incident Management
Local Area Networks
Document Management
Smartphone Operation
Remote Access Systems
Full Stack Development
Business Transformation
Interpersonal Communications
Ethical Standards And Conduct
Virtual Private Networks (VPN)
Zoom (Video Conferencing Tool)
Microsoft Intune (Mobile Device Management Software)
+0

Google IT Automation with Python

Google IT Support
IT Support
TEKsystems

Pleasanton, CA*On-Site

Mac OS
Triage
Bomgar
Operations
ServiceNow
Multitasking
Spreadsheets
Device Setup
Communication
Phone Support
Microsoft 365
Prioritization
System Support
Security Tools
Professionalism
Time Management
Desktop Support
Customer Service
Active Directory, Linux
Mac OS
Communication
Time Management
Problem Solving
Customer Service
Diagnostic Tools
Technical Issues
Operating Systems
Technical Support
Software Installation
Technical Documentation
Remote Technical Support
Troubleshooting (Problem Solving)
+0

## Description

Technical Support
Help Desk Support
Peripheral Devices
Business Valuation
Inventory Management
Microsoft Windows 10
Escalation Procedures
IT Service Management
Full Stack Development
Business Transformation
Troubleshooting (Problem Solving)
Tanium (Endpoint Management Software)
Dynamic Host Configuration Protocol (DHCP), Technical Support
Help Desk Support
Peripheral Devices
Business Valuation
Inventory Management
Microsoft Windows 10
Escalation Procedures
IT Service Management
Full Stack Development
Business Transformation
Troubleshooting (Problem Solving)
Tanium (Endpoint Management Software)
Dynamic Host Configuration Protocol (DHCP)
+0