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# IT Support Specialist

- **Company:** GFELLER LAURIE LLP
- **Location:** Hartford, CT, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,000.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Multi-Factor Authentication, Identity and Access Management, Information Technology Operations, Networking Basics, Remote Access Technology, Office365, Software Troubleshooting, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6eeeefe99763f8cb

## About the Role

* Associate degree in information technology, computer science, or a related field, or equivalent practical experience.
 * Two or more years of technical-support or help-desk experience in a professional-services environment.
 * Working knowledge of Windows, Microsoft 365, desktop hardware, mobile devices, networking fundamentals, identity and access management, and remote-support tools.
 * Strong troubleshooting, documentation, prioritization, and follow-through skills.
 * Clear, courteous communication with users of varying technical proficiency.
 * Ability to manage competing priorities calmly and discreetly while protecting confidential information.
 * Ability to work independently and collaboratively and to provide occasional support outside normal business hours., * Experience supporting a law firm or other document-intensive professional-services organization.
 * Familiarity with legal document-management, document-comparison, time-entry, PDF, e-discovery, or practice-management applications.
 * Experience with Microsoft Intune, Entra ID, Active Directory, multifactor authentication, endpoint security, and ticketing platforms.
 * Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft credentials.

Core Competencies

Client service; technical curiosity; sound judgment; discretion; attention to detail; accountability; adaptability; teamwork; and composure under pressure.

## Description

The IT Support Specialist provides responsive, professional technical support to attorneys and business-services staff in a fast-paced legal environment. This role troubleshoots hardware, software, network, and collaboration-tool issues; supports secure access to firm systems; assists with user onboarding and technology training; and helps maintain reliable, confidential, and client-focused IT operations., * Provide timely first- and second-level support by phone, email, remote session, and in person.

 * Diagnose and resolve issues involving laptops, desktops, mobile devices, printers, operating systems, Microsoft 365 applications, document-management tools, remote-access solutions, and videoconferencing platforms.
 * Set up, configure, deploy, and maintain user devices, peripherals, and approved software.
 * Provision and deprovision user accounts, permissions, email, and equipment in accordance with firm procedures.
 * Support attorneys and staff with secure remote work, meetings, presentations, and time-sensitive client matters.
 * Document incidents, service requests, troubleshooting steps, and resolutions in the service-management system.
 * Escalate complex or security-related issues appropriately and coordinate with internal teams and vendors through resolution.
 * Assist with technology orientation, user training, knowledge-base content, inventory control, patching, and routine system maintenance.
 * Follow information-security, records-management, confidentiality, and acceptable-use requirements.
 * Participate in scheduled after-hours support, on-call coverage, office moves, and technology projects as needed.