> Markdown version of [/jobs/ext/3604506-it-support-technician-3](https://www.wearedevelopers.com/jobs/ext/3604506-it-support-technician-3). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician 3

- **Company:** Mountain LTD
- **Location:** Washington, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Collaborative Software, Break Fix, Peripherals, Microsoft InTune, Casper Suite, Servicenow, Unified Endpoint Management
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/c1f9f066-09e5-4942-8004-08be965d871f

## About the Role

* High School Diploma (or equivalent)
 * 4+ years of enterprise IT/end-user support experience
 * Strong hands-on troubleshooting with Windows + macOS
 * Experience working in a ticketed, SLA-driven environment (ServiceNow strongly preferred)
 * Comfortable in a regulated setting and able to complete Public Trust onboarding requirements, * Existing/previous Public Trust (or prior federal environment experience)
 * ITIL 4 Foundation
 * CompTIA A+
 * Microsoft endpoint/MDM exposure (Intune and/or Jamf)

## Description

Join a newly awarded, long-term federal program supporting end users in a highly regulated enterprise environment. This is a fast-moving need, and strong performers may be considered for conversion after ~6 months.

What you'll do (day-to-day)

 * Provide Tier 2/3 desktop support for end users (in-person and remote)
 * Troubleshoot complex issues across:
 + Windows and macOS endpoints
 + Hardware/peripherals, software, connectivity, collaboration tools, and enterprise apps
 * Own tickets end-to-end in ServiceNow (clear documentation, prioritization, follow-through, and closure confirmation)
 * Handle escalations and help mentor junior technicians (best practices, troubleshooting approach, ticket quality)
 * Support endpoint lifecycle work:
 + Imaging/provisioning/deployment
 + Secure configuration, patching/updates
 + Endpoint tooling and remote support capabilities
 * Identify recurring issues and contribute to improvements (knowledge articles, process/tooling recommendations, SLA performance)