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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations and Maintenance Technician - Azure Landing Zone & Azure Virtual Desktop - **Company:** Applied Information Sciences, Inc. - **Location:** United States - **Experience:** Expert - **Salary:** $102,000.0 - $154,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Cloud Computing, Complex Networks, Desktop Virtualization, IP Routing, Network Security, Log Analysis, Virtual Desktops, Performance Tuning, Windows PowerShell, Role-Based Access Control, Azure Active Directory, Virtual Machines, Virtualization Technology, Diagnostic Tools, Delivery Pipeline, Software Troubleshooting, Microsoft InTune, Information Technology, Bicep, Terraform, Unified Endpoint Management - **Published:** October 7, 2026 - **Apply:** https://diversityjobs.com/career/18560253/Operations-Maintenance-Technician-Azure-Landing-Zone-Azure-Virtual-Desktop-Maryland ## About the Role * 3-6 years of IT infrastructure, cloud operations, or end-user computing support experience. * Microsoft Certified: Azure Administrator Associate and Microsoft Certified: Azure Virtual Desktop Specialty. * Hands-on experience supporting Microsoft Azure infrastructure in an operational environment. * Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies. * Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery. * Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization. * Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards. * Understanding of incident, problem, and change management practices in an enterprise IT environment. * Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment. * Strong troubleshooting, documentation, and communication skills. * US Citizenship required. Preferred Qualifications * Experience supporting enterprise Azure Landing Zone implementations. * Experience with FSLogix, Microsoft Entra ID, hybrid identity, and profile/container troubleshooting. * Familiarity with Intune, endpoint configuration, and identity/access dependencies related to AVD. * Exposure to infrastructure-as-code or automation tools such as PowerShell, ARM, Bicep, or Terraform. * Experience operating in regulated or security-sensitive environments. * Microsoft certifications such as Azure Administrator Associate or related cloud/virtualization certifications. Technical Skills * Microsoft Azure administration * Azure Virtual Desktop operations * Azure networking fundamentals * Azure Monitor and Log Analytics * RBAC and Azure Policy * Virtual machines and storage services * FSLogix profile management * PowerShell scripting for operational tasks * Incident and change management platforms * Technical documentation and runbook maintenance Soft Skills * Strong analytical and troubleshooting ability * Ability to manage multiple operational priorities * Clear written and verbal communication * Detail-oriented with a focus on service reliability * Team-oriented mindset with strong customer support focus * Ability to work independently within established operational processes ## Description Working@AISAt AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Senior Infrastructure Engineer. * Core Knowledge & Skills: Designs complex network and hybridcloud solutions; implements security controls, DR/BCP, and automated IaC with deployment pipelines; performs advanced performance tuning. * Work & Complexity: Solves complex issues, designs and delivers new infrastructure solutions, performs capacity planning, and leads advanced automation initiatives. * Quality & Independence: Drives rootcause analysis, enforces best practices and QA on changes, optimizes for reliability and user experience; operates with high autonomy. * Teamwork & Communication: Leads crossfunctional efforts, mentors juniors, facilitates knowledge transfer, and aligns stakeholders with technical plans. * Consulting & Engagement: Provides strategic input on infrastructure initiatives, recommends advanced technologies, and manages vendor relationships. As your initial project assignment, you will support the unique needs of our client as a Operations and Maintenance Technician - Azure Landing Zone & Azure Virtual Desktop., The Operations and Maintenance Technician is responsible for supporting the day-to-day health, stability, and operational performance of Azure Landing Zone infrastructure and Azure Virtual Desktop (AVD) environments. This role provides hands-on administration, monitoring, troubleshooting, maintenance, and operational support across core Azure services, platform governance constructs, and virtual desktop infrastructure. The ideal candidate has practical experience supporting Azure-based enterprise environments, understands cloud operational disciplines, and can work effectively within established governance, security, and change management processes., Azure Landing Zone Operations Support * Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs. * Monitor platform health, configuration compliance, and resource performance across Azure environments. * Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks. * Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation. * Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails. * Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues. * Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services. Azure Virtual Desktop Support * Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations. * Monitor AVD service health, user session performance, host availability, and capacity utilization. * Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns. * Assist with session host provisioning, image updates, scaling support, and maintenance activities. * Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery. * Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards. * Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation. Incident, Change, and Service Operations * Respond to incidents, service requests, and operational alerts within defined service levels. * Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services. * Execute approved changes in accordance with change management procedures and maintenance windows. * Identify recurring issues and contribute to problem management and continuous service improvement efforts. * Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues. * Provide after-action documentation and operational reporting as needed., * Investigate and resolve AVD user login or session performance issues * Review Azure monitoring alerts and take corrective action * Support subscription and policy compliance checks within the landing zone * Maintain host pool health and coordinate session host updates * Document incidents, recurring issues, and corrective actions * Assist with scheduled maintenance and operational readiness activities