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# IT Technician Intermediate

- **Company:** The Msm
- **Location:** Fort Rucker, AL, United States
- **Experience:** Experienced
- **Salary:** $40,000.0 - $47,000.0
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Windows, Microsoft Azure, Cyber Security, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Network Connections, Infrastructure Automation Frameworks, Laptops, Servicenow
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=292412e6d9df7351

## About the Role

* Current Security+ CE Certification (IAT Level II).
 * Active DoD Secret Clearance.
 * Strong communication and customer service skills, with proven ability to support both technical and non-technical users.
 * Familiarity with imaging, deployment, and configuration management tools.
 * Ability to document procedures and train others effectively.
 * Proficiency with Windows operating systems, Office 365, and enterprise device troubleshooting.
 * Experience using ticketing systems such as ServiceNow or Remedy.

Desired Experiences:

 * Familiar with Microsoft Azure process and workflows
 * 2-4 years of IT support experience in help desk, desktop support, or equivalent role.

## Description

MSM is seeking a qualified Temporary IT Technician to support our client during an anticipated extended employee absence. This full-time temporary assignment is expected to begin late December 2026 and continue through approximately October 8, 2026. This temporary assignment does not guarantee continued employment or conversion to a regular position.

 * Act as Tier II support, managing escalated incidents and service requests.
 * Troubleshoot and resolve complex issues with Windows operating systems, Office 365, laptops, desktops, mobile devices, and network-connected peripherals (e.g., printers, MFPs).
 * Configure, maintain, and support end-user hardware and software, ensuring compliance with DoD standards.
 * Perform system imaging and PXE deployments for new and replacement equipment.
 * Conduct root cause analysis and implement corrective/preventive actions to reduce recurring incidents.
 * Monitor and manage ticket queues, validating, triaging, and routing requests to the correct support teams while ensuring timely resolution.
 * Support network connectivity, VPN access, and endpoint security compliance.
 * Provide user guidance, technical training, and mentorship for junior technicians.
 * Deliver white-glove support for VIP and high-priority users with professionalism and discretion.
 * Maintain thorough documentation of processes, incidents, and resolutions in the ticketing system.