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# IT Customer Support Specialist

- **Company:** MI Technical Solutions, Inc.
- **Location:** Norfolk, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, CompTIA Security+, System Configuration, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Service Pack, Microsoft SharePoint, System Testing, Office365, Information Technology, Network Support
- **Published:** October 7, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9221952/it-customer-support-specialist

## About the Role

Active DOD secret security clearance is required to qualify

 - Recent IT experience (5 years preferred)

-Minimum of current CompTIA Security + Continuing Education (CE) (required)

-Microsoft 365 Suite/Teams/SharePoint experience (required)

-ACTR/CTR experience- NMCI and FlankSpeed experience (required)

## Description

MI Technical solutions is seeking an experienced IT Customer Support Specialist to provide a full range of IT asset support and perform as the SharePoint site collection administrator/developer:

 * Providing Level 2/3 support and troubleshooting to resolve issues.
 * System installation; defining, documenting, and enforcing system standards.
 * Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
 * Conducting testing of systems after software pushes
 * Monitoring performance; troubleshooting network problems and outages;
 * Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
 * Mobile device (IOS/Android/Surface) Support Specialist.
 * Provide in person or online End-User training for Office, IOS, and Windows systems
 * Set up VTC and teleconference meetings for users and provide immediate technical assistance if required
 * Position location: Naval Station Norfolk