> Markdown version of [/jobs/ext/3605225-technical-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/3605225-technical-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist II

- **Company:** The University of North Georgia
- **Location:** Atlanta, United States
- **Salary:** $47,403.0 - $52,146.0
- **Contract:** Permanent contract
- **Skills:** Data Transmissions, Desktop Computing, Remote Infrastructure Management, Data Logging, Computer Equipment, Information Technology, Cts+
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/1f04bfd7-12a8-4ab0-8476-6fd51b48651d

## About the Role

* Knowledge of instructional technology installation and repair and peripheral installation and support.
 * Knowledge of networking, instructional systems signal flows, remote management, and remote support.
.

 * Knowledge of vendor-specific systems diagnosis and configuration. Working level knowledge of ITILv3 processes and ITSM best practices.
 * Must possess excellent troubleshooting and problem-solving skills and the. ability to multi-task, manage workload, and meet deadlines.
 * Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; on occasion, strength to lift and carry objects weighing up to 25 pounds.
 * Sitting for extended periods of time; ability to certify and maintain good standing in golf cart driver course for the purpose of responding to critical support calls and cross-campus transportation; maintain a state-issued driver's license in good standing. Must maintain mobile phone for cellular and data communications.
 * Ability to diagnose complex system problems., * Associate's degree (Computer Science or Computer Information Systems preferred), 60 credit hours towards a degree or an equivalent combination of education and experience.
 * One year of general computer installation, maintenance and repair experience required.
 * Drivers License Required

Preferred Qualifications

 * Experience with commercial Audio/Video installation, maintenance desired.
 * Comptia A+, Network+, Avixa CTS, or vendor-specific certifications from Biamp, Extron, AMX, or Crestron preferred.

## Description

The University of North Georgia is currently accepting applications for a Technical Support Specialist II on the Gainesville campus. The Deskside Technician's role is to provide efficient and effective technical support to end users, and to maintain UNG's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, remote tools, or via email) in a timely and accurate fashion, and provide end-user assistance where required., * Receive and respond to incoming calls, service desk tickets, email, or chat regarding technical incidents. Provides critical support for end-user technology. Provides technical assistance to faculty, staff, and students. Performs configuration changes in coordination with other IT units. Installs and maintains instructional systems and supporting equipment to support classroom and collaboration needs for complex projects and upgrades.

 * Perform analysis, diagnosis, and Tier I/II resolution of technical issues for end users, including remote repair for remote users as needed. Assists in the creation and updating of support documentation, and provides in-time training to campus faculty and staff.
 * Assist with maintaining, and upholding procedures for logging, reporting, and monitoring end-user device operations.
 * Other duties as assigned, * This position does not have any financial responsibilities.
 * This position will be required to drive.
 * This role is not considered a position of trust.
 * This position does not require a purchasing card (P-Card).
 * This position may travel 1% - 24% of the time
 * This position does not require security clearance.

Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.